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You can purchase the service manual from Sewing Parts Online. If your model is not listed, just email or phone them and they can get it for you.
Just offhand, it sounds to me like he accidentally unplugged the connector that runs it on the motherboard. If so, it's a very easy fix -- the motherboard is under the display and you can often see it by removing the bottom cover (the base). All of those plugs only plug in the right way, and only ONE plug will fit the correct connector.
Try to turn the hand wheel (on the right side of the machine) backwards ( if you are facing the right side of your machine, turn it clockwise) and try to remove the thread. Once its freed up, change the needle.
the motors in ur sewing machine is not runnin because there is no proper rotational motion inside the motor of sewing machine.so one way of rectifyin is replacing the old pair of magnets with new ones..which may prove costly.so if possible my sincere advise is to go in for a new one