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O2 wifi hotspots not working

Nexus 5 will not get dns from o2 hotspots. Phone is on network and can see local but no internet. O2 no help so far. All other wifi works fine with other hotspots etc.

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  • O2 Master
  • 2,072 Answers

The dns info is provided via DHCP which is given out by the hotspot. You may want to A) try and simply reboot the phone and B) go into your settings > wireless and press and hold on the hotspot SSID (wireless name) and forget it. Then re-connect. Otherwise I would say it's an issue with the hotspot.

Posted on Nov 23, 2013

  • Simon Wood
    Simon Wood Nov 23, 2013

    O2 apparently contract out all of their hotspots to a third party company. Eventually after a lot of haggling O2 they accepted it wasn't my phone. They contacted the third party company and a few hours later it has kicked in after about two weeks of me trying. I presume my number or mac address was blocked their end. They are meant to be ringing me back but its Saturday evening and may not get a call till Monday to find out what the problem actually was.

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