Part of a Better Business Bureau report on the company -- Our files contain a pattern of complaints from consumers that allege that RX Helper fails to issue refunds after they have cancelled their accounts. Other consumers complain about wanting to cancel their services due to lack of correspondence and poor customer service from The Rx Helper.
The Rx Helper generally responds to these complaints by referring the consumer to their refund policy.
On October 15, 2013, BBB sent correspondence to The Rx Helper requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
- See more at: http://www.bbb.org/south-east-florida/business-reviews/prescription-benefit-consultants/the-rx-helper-in-lake-worth-fl-90047495#sthash.QWGh7cLw.dpuf
Basically the BBB says after all their attempts to resolve the problems RX Helper has still not changed.