a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you experience <span style="font-weight: bold;">Call for service code # H5-01 </span>just follow the steps below.<br /><br />You might need to run a service mode to reset the machine:<br /><br /><b>P * C * 14
(start) then 1 for Yes</b> and follow on screen directions, code should clear
out<br /><br />Or <br /><br /><span>Press <span style="font-weight: bold;">Program Key(P)</span>, <span style="font-weight: bold;">Asterisks</span>, <span style="font-weight: bold;">Clear Key
(C)</span>, <span style="font-weight: bold;">Asterisk</span> . when the stand by for simulation code appears type <span style="font-weight: bold;">14</span> to cancel
the trouble code</span><br /><br /><span style="font-weight: bold;">Thanks for using Fixya.</span><br />
press clear mode once- its a yellow button
pres 107 clear/stop and hold for a while untill you see the screen changes to copy sp mode. this is the machines service program mode.
press copy sp on screen and off and on the machine.
it should reset the code. if not email me on email@example.com. i am a Ricoh techinician
These codes mean you are having a problem with your fusing unit. The section of your copy machine that has to heat up before you can make copies. It runs at a pretty high temp because it has to melt the toner and press it into the paper as the copy moves through the machine. Depending on the code, your machine is either taking too long to warm up or it is overheating.
The most common reason is a build up of hard crusty toner on the temperature sensors. This tricks the machine into not seeing your fuser warm up fast enough. Most of the time you can reset this and continue to use the machine but expect the code to come back down the road. You can also get codes if the room the copy machine is in is too cold when you start up the machine. Either a cold winter day or even a summer day in a room too cold from air conditioning.
Some machines require you to enter a service code to reset a fuser/fixing unit error. Some only require you to enter the service mode, then turn the machine off / on using the main power switch. The main power switch is the one you have to rock to the off and rock back on, not the little button you press for power to come on. To enter the service mode press the following keys in order: Clear modes 1 0 7 then press and hold the stop key You will see the display screen change. At this point turn the machine off / on to reset the code. If your machine does not have an LCD display screen you should have seen the copy quantity display change to a flashing zero.
Some machines will need to add a step to the above instructions. Once the LCD screen changes, select the "SP Mode" selection from the touch screen. Enter 5810 This is the Service Program (SP) that resets Service Codes (SC-###) You will either have to select 1 to accept or select the touch screen button to activate this SP. After you do, turn the main power off / on to reset the code.
If you try this and the code still comes back on, you have an electrical or mechanical problem that you will need to call a service company to repair. The reason for making this code so hard to reset is a safety issue. If there is a short in your fuser unit it can cause your machine to over heat and possibly cause a fire. There are thermistors (temperature sensors) and thermostats (temperature fuses) that will keep your fuser from overheating. If either of these devices are worn out, you will not be able to reset the code and will need to have your fuser serviced.
enter sp mode with the following combination
yellow key then 1 0 7 and hold down stop till the screen changes go to copy sp then scroll down to 7 datalog and down to 897 sc jam reset and execute the turn off the machine and back on
To clear any code on a Ricoh / Savin copier that will no reset by turning the power off / on you need to first enter the service program mode. This is a safety feature installed when repeated resets of some codes could cause damage to the machine or possible fire hazard. Most of the time these codes deal with the fusing unit. The fusing units operate at around 180 degrees celcius. Thats pretty near the point where paper catches fire so you see the need for safety there. Anyway, you can sometimes get a false fuser code if the room is cold in the morning when you first power up the copier and the machine takes longer than normal to reach operating temp. Another reason can be that maybe you didn't push the fuser back in good enough after clearing a jam and the electrical contacts did not make good contact. In these instances you can clear the code and go back to copying. Should the code come back after doing one of these resets then it means there is a bigger problem with your fuser and you need to call for a service visit to have the problem fixed.
Here is the reset for it:
1. Press the Clear Modes (yellow on most machines) 2. Press the numbers 1,0,7 3. Press and hold the Clear / Stop (red on most machines)
after a few seconds on machines with an LCD display screen you should see the screen change to display "SP mode" with a few selections. On older or smaller machines without an LDC display screen you should see a flashing "0" on the panel. This lets the machine know its ok to reset the code. Do not make any selections in this mode. SP mode if for making electrical adjustments to the copier and taking the machine out of spec can cause a lot of problems for you. Once you enter the SP mode you just need to turn the machine off / on. (make sure you do so with the main switch that you have to rock back and forth and not the button that just gets pressed to shut down the machine, the main rocker switch is often located on the front door or on the left side of the machine, sometimes covered by a swinging cover you have to lift first)
If you do not hit the keys in the right order, the machine will not go into SP mode. You can just start over with step one untill you get into SP mode.
After doing this and the code resets but then comes back again or gives you another code, you'll have to place that service call. If not then happy copying to you.
Thae error means the fuser web has run out
you will need to replace the web and the reset the code in service mode.
You must replace the web before resetting the code if you dont
it will damage your machine.
if you want to know how to reset your machine please get back to me