Question about Canon ZR90 Mini DV Digital Camcorder
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Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to email@example.com
Posted on Jan 05, 2008
Had the same issue, no image when I turned it on to record. I read the previous post and acted upon the suggestion to contact Canon directly. They said no problem, gave me a number of a local service centre, I had to pay the shipping and they fixed the CCD Imager problem and shipped it back free of charge. Now, that's service!!!
Posted on Jan 22, 2008
Crappy service! Had the same problem, called Canon, was told that there was nothing they would do about it. Will never buy Canon **** again!!!
Posted on Nov 25, 2011
Possible CCD problem. There is quite a bit of units that are exhibiting this symptom. After having a tech verify that this is indeed the problem, AND ONLY THEN, I would try to contact the mfr, and explain to them that "in your own experience, that there seems to be an awful lot of imaging device failures." Many of them are made by the same OEM supplier and those defective units have been found in hundreds of different camcorder makes; Sony, Canon, JVC, Samsung, just to name a few. I hope this helps ease the pain...
Posted on Oct 10, 2007
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