Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum
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Posted on Jan 02, 2017
Preface: Dyson folks were great, answer so simple I was embarassed after I called. 5 minute fix.
1. Loosen 3 screws from bottom plate using flathead screwdriver or coin edge and remove it.
2. Wiggle roller until it pulls straight out.
3. Squeeze new belt and loop it over metal drive gear (you'll easily see the gear).
4. Keeping belt on gear, insert edge of roller through belt and rotate the roller while pushing it through belt until it is inside the belt, then continue rotating roller and sliding it over until belt is in position over gears on roller.
5. Insert roller into slots on that it came out of, reattach bottom cover and its done.
Posted on Apr 04, 2009
there is a reset button under the cover that houses the on/off switches. remove the handle/wand and look on the back (where the top of the hose sits) for 2 screws (its a torx/star head screw size t10 i believe). remove them and locate 4 small locking tabs that hold the switch cover to the frame of the vacuum. Depress them and pop the cover off (2 towards the top and 2 towards the bottom). Youll see 3 switches (2 square red buttons and one small cylindrical shaped one). Push the small red one (the one to the left if my memory serves me right). you should hear a click. if you do than the switch is reset. if not check all connections to all 3 switches. if you see nothing loose or not connected, you may need a new brushbar motor. try it
Posted on Aug 09, 2009
I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.
So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....
Posted on Jan 04, 2010
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