Question about SanDisk Sansa Audio Players & Recorders

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Sansa clip is not running at all, windows is unable to format

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  • 9 Answers

Try holding down the On/Off button for at least 20 seconds. If this doesn't start it up then your unit may be faulty.

Posted on Nov 25, 2013

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Posted on Jan 02, 2017

  • 8 Answers

SOURCE: sandisk sansa problem

It isnt a fat or fat 32 player..It is a mp3 and or a wma player. And you could be missing the proper device driver depending on your computers os..Pre 2000? file compression file format

Posted on Aug 15, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: sansa clip not recognised after formating

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to the Sandisk website and click "Firmware Updater" to find out.
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

ThaMp3Doctor
  • 8596 Answers

SOURCE: unable to play all songs downloaded on sansa clip

You have to resyhnchroize within Rhapsody itself to make the message go away.

Posted on Jan 01, 2009

  • 14 Answers

SOURCE: SANSA Clip not recognised

DON'T USE THE WMP (windows media player) It screws with some things; too complex.
(to clear or 'erase' skip to format -below)
1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
Most other problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Posted on Jan 05, 2009

  • 201 Answers

SOURCE: I am running Windows XP. I have 2 problems. (1)I

1) You need to set the "tags" in the music files ... artist, album and song name. I would suggest opening up the files in MediaMonkey, which will let you edit the tags.

2) After you download the podcasts with MediaMonkey, you need to find out where they exist on your disk. Then, copy them to your Clip using Windows Explorer.

Posted on Jan 27, 2010

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1 Answer

My sand disk sansa mp4 keeps on freezing on the music play all the time and the computer cannot read it


How to Reset a Sansa Clip

The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.


Turn Sansa Clip on. Press the "Menu" (home) button.


Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."


Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.


Tips & Warnings

*
You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.
*
Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.

Have a nice day....

Feb 19, 2011 | SanDisk Sansa e260 MP3 Player

2 Answers

My player got hanged.and its not functioning? what probably the cause and how can i deal with it? it cannot be turned off..the menus are not functioning


Hi,you need to rest your mp3 player...

How to Reset a Sansa Clip

The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.

Instructions


Complete Reset

Turn Sansa Clip on. Press the "Menu" (home) button.

Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."

Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.

Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)
.


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.



Tips & Warnings
How to Reset a Sansa Clip
The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.

Instructions


Complete Reset

Turn Sansa Clip on. Press the "Menu" (home) button.

Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."

Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.

Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)
.


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.



Tips & Warnings

You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.

Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.


You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.

Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.

Feb 19, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

Player is froze


Push the power button up and hold it for 20 seconds.
Release it, then turn it on again. Go to the Sansa website (http://www.sansa.com) and download the "SansaFirmware Updater." Select "Run" when the updater installs.(Installation will take less than two minutes.) Wait for the Sansa Firmware Updater to run through its system test. It willask you to connect the Sansa Clip to the computer to update your Sansa'ssoftware. Connect the Sansa Clip. Remove it from the computer when instructed. If thisprocess does not unfreeze your Sansa Clip, contact Sansa support at the SansaFirmware Updater website.
Complete Reset

Turn player on. Press the "Menu" (home) button.
Pressthe bottom of the scroll wheel until you reach the "Settings" screen.Push the center button to choose "Settings." Scrolldown to "Reset All" and select. You'll be asked to confirm the reset.Select "Yes." This option will simply allow you to reset the languageand location settings on your Sansa Clip. Thiswill not erase data from the clip.


To doa complete factory restore, whichwill erase all files from the clip, follow these steps: Inthe "Settings" menu, scroll down until you reach "Format"and then select. You will be asked to confirm that you wish to format. Select"Yes." Wait for the screen to say "Formatting Complete."You have now cleared all the files from your Sansa Clip and reset it to factorysettings.






Oct 24, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

I am running Windows XP. I have 2 problems. (1)I rip CDs using itunes having set the default format to MP3. Then I use windows explorer to move the albums to the music file of the sansa clip. However, some...


1) You need to set the "tags" in the music files ... artist, album and song name. I would suggest opening up the files in MediaMonkey, which will let you edit the tags.

2) After you download the podcasts with MediaMonkey, you need to find out where they exist on your disk. Then, copy them to your Clip using Windows Explorer.

Jan 27, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

How do you download music on my sansa clip


Manual for Sansa Clip in pdf format with this link:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf

You can transfer music using:
  • Windows Explorer using the drag and drop method (into the Music folder)
  • Windows Media Player 11

  • See page 11 of the pdf file [= page 9]

    Sep 29, 2009 | SanDisk Sansa Clip MP3 Player

    1 Answer

    I left my Sansa Clip MP3 Player plugged in while putting my laptop into hibernation. Now player does not response, I can't turn it on, and laptop doesn't recognize it at all.


      Complete Reset of Sansa Clip
    1. Step 1 Turn Sansa Clip on. Press the "Menu" (Home) button on the Sansa Clip.
    2. Step 2 Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
    3. Step 3 Scroll down to "Reset All," and select. You will be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow steps 4 and 5.
    4. Step 4 In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm if you wish to format. Select "Yes."
    5. Step 5 Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
    6. Resetting a Frozen Sansa Clip
    7. Step 1 Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
    8. Step 2 Go to the Sansa website and download the "Sansa Firmware Updater."
    9. Step 3 Select "Run" when the updater installs. (Installation will take less than two minutes.)
    10. Step 4 Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
    11. Step 5 Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

    Aug 22, 2009 | SanDisk Sansa Clip MP3 Player

    1 Answer

    Can't find clip in my computer


    This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

    " The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

    If you run windows XP don't have Windows Media Player 11 installed, download and install it here,
    http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

    Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
    On XP, the updates include:
    Update for Windows Media Format 11 SDK for Windows XP (KB929399)
    Security Update for Windows Media Player 11 for Windows XP (KB936782)
    Update for Windows Media Player 11 for Windows XP (KB939683)
    Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

    Open Rhapsody
    From 'My Account' menu select de-authorize computer
    Close Rhapsody

    To delete the mcs.rma file:

    1. Close RealPlayer/Rhapsody
    2. Click the Windows Start button. Then click Run.
    3. Type %windir%\system32\ and click OK.
    4. Find the mcs.rma file.
    5. Right-click mcs.rma and select Delete.
    6. Close the window.

    To delete the basi3260.dll file:

    1. Open the My Computer icon on your desktop.
    2. Open the C: drive (usually Local Disk (C:\)).
    3. Open the Program Files folder.
    4. Open the Common Files folder.
    5. Open the Real folder.
    6. Open the Plugins folder.
    7. Find the basi3260.dll file.
    8. Right-click basi3260.dll and select Delete.
    9. Close the window.
    10. Restart your computer.


    on sansa Clip itself, disconnected from computer, go to settings, then choose format

    Make sure Rhapsody, Windows Media Player, and all other media programs are closed

    download firmware
    http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
    unzip firmware file
    connect to computer
    drag firmware file onto sansa Clip icon in Windows explorer
    wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

    disconect
    firmware updates on device, then it shuts off automatically
    turn it back on
    reformat from device (settings menu, format)
    put in msc (under USB mode on settings menu)

    reconect
    open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
    reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

    disconect
    put in mtp (under USB mode on settings menu)

    Open Rhapsody
    It will run through quick setup again, due to files deleted before.
    'Reathorize Computer' (under 'My Account' menu)
    "Update Track Licenses' (same menu)

    connect to computer
    wait for Rhapsody to fully load clip (may take 30 seconds)
    reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
    hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
    right click on sansa clip icon in rhapsody, select authorize device
    wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)

    disconect

    reconnect
    wait a while updates finish

    disconect
    verify acount, and dates on device, under setting menu, account
    should say renewed (with today's date) expires a date 30 days later.


    download one new track from rhapsody you never have downloaded before

    reconect
    transfer that one track to clip
    wait for all updates to finish

    disconect
    verify account, dates on device, check that the track plays properly"

    Hope that helps.

    http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&thread.id=26724

    Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

    1 Answer

    Unable to download itunes from itunes library to sandisk clip mp3


    Make sure the files are in MP3 or WMA file format. If they are in a different file format other than the ones above convert them because for audio those two are the file format that the sansa clip supports. Im not sure but iTunes convert songs to AAC or MP4 depending on the settings of it.

    The best way to transfer songs tot he sansa clip is to change the mode of the player to MSC by going to Settings and then USB Mode. This would help detect the drive as a flash drive so you could copy and paste songs to it.

    Nov 28, 2008 | SanDisk Sansa Clip MP3 Player

    1 Answer

    Unable to play all songs downloaded on sansa clip


    You have to resyhnchroize within Rhapsody itself to make the message go away.

    Oct 19, 2008 | SanDisk Sansa Clip MP3 Player

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