Question about HP LaserJet Office Equipment & Supplies

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No dial tone plugged phone jack

This unit has worked in the past and recently it will not receive or send a fax due to no dial tone. the telephones are all working. is this a quick fix?

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  • HP Master
  • 15,639 Answers

Could be the modem in the printer is bad. Especially if you have had lightning recently. Check the wiring with another phone to be sure that you have dial tone. If you do, make sure the wires are plugged in the right spots. If they are, replace the unit.

Posted on Nov 23, 2013

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Posted on Jan 02, 2017

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  • 81 Answers

SOURCE: No dial tone detected

It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

Posted on Jul 24, 2008

Mix-it-up
  • 832 Answers

SOURCE: No Dial tone for fax

Did you choose the right input for fax? Or did you connect to the phone line in at the mfc? Did you choose the right settings? See handbook for that.

Posted on Sep 10, 2007

  • 1894 Answers

SOURCE: fails to receive fax

i think this can be a problem in your FAX unit alone.

may be due to some disturbances in line

Posted on Jun 10, 2008

Joed911
  • 4338 Answers

SOURCE: cannot send or receive faxes

How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.

  1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
  2. When you hear the dial tone, enter in the *99 code.
  3. Wait a few seconds and then enter in the rest of the number.
  4. The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
  • Fast - v.34 which communicates at 33.6 Kbps.
  • Medium - v.17 which communicates at 14.4 Kbps
  • Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.
  1. Press Setup .
  2. Select Advanced Fax Setup .
  3. Press OK .
  4. Select Fax Speed .
  5. Press OK .
  6. Select Medium .
  7. Press OK .
  8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 17, 2008

laxmankumar
  • 191 Answers

SOURCE: fax will not send

Hi,
Please click here and go through the instructios to resolve the issue.

Posted on May 22, 2009

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1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

1 Answer

We cannot dial out when sending a fax. You can hear the line open but no dialing tone. Any ideas?


  1. Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.
  2. Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
  3. Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
  4. Try sending and receiving faxes on a different fax line.
  5. Try using a different telephone cord.
  6. Have the phone company test your line for static or noise problems.
  7. Turn Error Correction Mode (ECM) off, if you encounter the same error repeatedly.
Regards
Riztech

Nov 26, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

We cannot send or receive a fax - no settings were changed


Hello,

If you can not send or receive faxes the machine most likely is not getting a dial tone.
Start by unplugging the telephone cable from the machine and from the wall jack and then plug it back in. Make sure you are reconnecting the telephone cable to the correct jack on the fax machine.

If this does not help, try using a different telephone cable or try connecting to a different wall jack.

If there is still no dial tone and the machine does not work, I recommend trying it in a completely different location. If this still does not work then you can safely say that the machine is broken.

Thanks,

Pat

Nov 08, 2010 | Samsung SF-5100 Plain Paper Laser Fax

1 Answer

L7780 cannot get dial tone on 2-line outlet. Are there any work arounds to this problem?


There is a problem either with the Line Interface Unit (LIU, also known as the fax/phone line connector) or the fax hardware, because the unit is having problems sending or receiving faxes. The unit may hang on "Initializing." This document explains how to troubleshoot the LIU and fax hardware. SOLUTION: Please perform the following: Front panel hangs on "Initializing"
  1. Pull the power cord connector from the back of the base unit to recover from the error.
  2. Unplug the LIU from the back of the ADF. It is located on the left side (facing it), and is where you plug in the telephone lines.
  3. Plug the power cord back in, power it up, and see if it hangs without the LIU inserted.
  4. If it does not hang without the LIU inserted, power the unit down, plug the LIU back in, and power it back up. If it hangs, the LIU is faulty.
  5. If it does hang without the LIU attached, unplug the ADF from the base and see if it hangs. If it does, the base is faulty.
Testing the LIU The primary test for the LIU is whether or not you get a dial tone. Sometimes, you need to re-seat the phone line several times to get a good connection. If after trying the things below, there is still no dial tone, or initialization hangs, the LIU may need to be replaced.
  1. Verify that the phone line is connected directly from the wall jack to the plug in the LIU that says "To Wall Jack."
  2. Verify that the LIU is plugged securely into the product. If it is not, there will be a message at power-up saying the LIU is not connected. If it is, the date and time will display.
  3. If the LIU was re-seated, cycle the power on the unit. The unit should display the date and time.
  4. Unplug all other accessories, like a telephone answering machine or modem. If the LIU appears to work fine after unplugging them, these accessories may be interfering.
  5. Place a document in the Automatic Document Feeder (ADF). The display will flash "Document Loaded."
  6. Press Start Fax to verify there is a dial tone. If so, try sending a fax.
  7. If there is not a dial tone, unplug the product from the wall jack, and plug in a regular telephone to verify there is a dial tone at the wall jack.
  8. If there is no dial tone on the telephone, the wall jack or phone line may be faulty

Oct 26, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

No dial tone pressing hook, NG and Poor line condition transmission report on sending and receiving. Confirmed good dial tone on line in and on phone on ext. Copy, display, everything else fine. I hear...


Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat

Mar 27, 2010 | Brother Multi-Function Center MFC-240C...

2 Answers

I'm unable to receive or send faxes


Are you sure the line is good? You can try a plugging a telephone into the line to check it.
If you press the "hook button" (or whatever it is called on that machine) do you hear a dial tone?
is the phone cord plugged in snugly and in the proper jack on the machine? Is the cord good?
These are a few things to try.
If all of that checks out, then the phone board on the machine is shot.

May 26, 2009 | Panasonic PANAFAX UF-6000 Fax

1 Answer

PIXMA MP780 will not receive fax with Verizon DSL connection. Before unit was ok with comcast cable, Note: I'm able to send fax. RBRANT


Solution: Contact local phone company to check the telephone wall jack for low ring voltage.

Ring-in Voltage Facsimile equipment?(fax machines), like other telephone anwering devices, require ring voltage at a telephone jack to answer automatically.? The ring voltage is one of the services provided by the local phone company.
  • Low ring-in voltage can cause short bursts of ring tones at the phone jack.
  • Callers may hear one or two ring back tones and then ringing will stop and nothing else will be heard.
  • Inside the home, the called party will hear a brief ring and then nothing else will be heard. If the telephone handset is lifted, the caller may be on the other end.
To check if the fax will not answer due to low ring-in voltage, do the following:
  1. Disconnect the fax at the telephone wall jack.

  2. If an answering machine is available, connect it directly to the telephone jack. If an answering machine is not available, connect a telephone to the telephone jack.

  3. Dial the fax line and see if the answering machine answers the call, listen for uncommon ring tones inside the home or check for similar symptoms as described above. If any of the above symptoms occur, please contact your local telephone company.

May 05, 2009 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Cannot receive a fax but can send one out


Make sure your phone lin is plugged in the jack on the machine that says LINE not the jack that says TEL or PHONE. I have seen this before. the unit gets a dial tone and can send but will not answer.
Hope this helps

Mar 11, 2009 | Canon Office Equipment & Supplies

3 Answers

Fax machine wont send or reiceve


Check to see if you have a dial tone. If not, plug a regular home phone into the jack in the wall and see if you can call it or dial out. You might have a dead phone line.

Apr 22, 2008 | Office Equipment & Supplies

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