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Yes, It is possible that the remote eye sensor was not connected at all & not tested. Usually done when the machine was tested & or repaired and not put back together properly.
If u know how to open (power off!! please) and get to the front where the 'eye' should be, just see if the wire is connected to the front end board., sometimes the "eye" is connected directly to the board, Then see if "eye" is blocked.
I had the same problem.I fixed it by unpluging the tv.Then while holding in the power button I plugged it back in,still holding in the power button for twenty seconds.That fixed it.I read somewhere you could reset a Sony that way so I gave it a try and it worked.I also put a cd cleaning disk in it because it was saying "wrong disk" and that fixed that problem.Good Luck