Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen

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Battery is swollen and cannot be removed from remote

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Contact harmony they have been replacing some of these remotes for the battery problem

Posted on Dec 06, 2013

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Posted on Jan 02, 2017

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It says use genuine battery when i try to turn it on and it says power off and counts down from ten and nothing helps it i tried charging it taking the battery out nothing helps


amandapan13 I want you to take the battery out of the phone. Also feel the battery to see if is swollen in the center of the phone. If the battery is swollen you need a new battery. Take the battery out and clean all the contacts. Then put the battery back in the phone to see if you still have that problem. It could be the phone itsel that is not working. Plug the phone in without the battery. See if you still get that message. Hope this help. One replace the battery if it is swollen. If the battery is not swollen take the phone to the nearest carrier and have them look at it for you.

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The battery to the unit has expanded so much


This is a known problem in that some batteries have swollen to the point that the tabs holding the battery compartement door have actually broken off! Logitech has been known to replace the battery and/or the door even when the remote is no longer under warranty, though you may need to haggle with them. In the event you cannot succeed in getting Logitech to assist, you can either spring for a new battery (you can get an OEM replacement on Ebay for around $10-$12 - just be careful you don't get the battery that only works with an alternative wall charger - read the ad carefully). Or, you can carefully sand down the ribbed underside of the battery cover. Just taking off 1/16 of an inch will usually do the job. Good Luck!

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