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Fixya doesn't seem to accept my water heater entry in products

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Fixya truncates questions so we can't always see what you are saying.


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Posted on Nov 22, 2013


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Richmond 5v40-36f

1) My search does not show that product exists, or existed before the internet.
Maybe that product only exists on fixya.
Or the water heater is older model number from Rheem., aka Richmond, Ruud etc.
Or fixya picked up a model number from a question, and the person asking question did not copy model number correctly from label on side of tank.
It might also be older manufactured home gas water heater.

If you need further help, I’m available over the phone at

Feb 07, 2013 | Audiovox Water Heaters

1 Answer

Registration new water heater

Unknown brand and type water heater.
Tank, hybrid, solar-assisted, indirect, tankless, condensing, gas, electric, under-counter, RV, mobile home, etc?

1) Water heater warranty-coverage does not require registration of product. Usually the registration can take place at manufacturer's site, but not all sites have registration forms.

2) Almost all water heater warranties cover original owner, one-family household installation, when product is installed according to product manual. SO if you register product, then move to new home and take expensive water heater with you, then the registration does not show new address, thereby voiding product warranty because it was relocated.

3) Warranties after first year usually cover parts and tank. Many warranties today are pro-rated, which means longer warranty is becoming almost valueless.

If you need further help, I’m available over the phone at

Jan 03, 2013 | Rheem Water Heaters

1 Answer

How do I adjust the temperature on my water heater SRM 3505006?

I cannot find information on SRM water heater in my files or on the internet

1) Add a comment and say what brand and type of water heater that you have so expert can identify specifics and give you best possible answer.
This information is located on the water heater label, and then add a comment.

If you do not have time to add a comment with description, there are other resources:
2) Open following link and see it it applies to your type of heater:

3) Search following list for your manufacturer, and then order manual:

4) Look at product manual that came with water heater, or call installer.

5) Call local plumber

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you via e-mail while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 20, 2011 | Rheem Water Heaters

1 Answer

Got storage heating and hot water tank .lights on cotroller to heat water but not heating water

1) You report that your tank-type electric water heater has lights on the controller.
Please look at label on side of tank to get brand and type of water heater.
Add a comment with all information you have, including description of product.
This will let expert possibly find a manual, and read manual alongside you to assist as you fix water heater yourself.
Keep in mind that expert cannot see your water heater, and that many things cause water heaters to malfunction, and that troubleshoot section of product manual is good place to start.

2) Search manufacturer's website for product manual so you can fix water heater yourself.

3) If you have electric water heater and don't want to add a comment with identifying information, then look at following page for do-it-yourself troubleshooting:

4) If you have energy smart water heater, you can access information and manual at following link, and possibly fix water heater yourself:
Product manual link shows on page, and gives phone number.

5) If you do not have tools or know-how to fix water heater yourself, then call a plumber.
Plumbers are expert at fixing water heaters.

6) Post question of professional water heater forum, to double check anything a plumber, friend, or fixya expert says:

7) Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 14, 2011 | Element 2000W 8" WATER HEATER ELEMENT

1 Answer

Heater says lower sescor failur what is that

1) For the best answer possible, post what type water heater you have.
Gas or electric. Tank or tankless. Undercounter, tabletop, RV, indirect, solar-assisted, etc.
Information should be on product label
Give as much information as possible so experts are not guessing.

2) If you give brand and model number (not serial number), we can possibly pull a manual that could match your product and simply read the troubleshooting steps alongside you.
This will help us give the do-it-yourselfer as much help as possible.

3) Pull out your product manual. Look at your manual for troubleshooting steps, error codes, and remedies.

4) Go to manufacturer's website and look for manual.
Most manufacturers post manuals, and those that don't are selling another manufacturer's product.

5) Whirlpool has contact us page:

6) If this is Whirlpool electric-tank-type energy-smart, then the error code probably means that temperature sensor locate just above lower element needs to be replaced.

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 05, 2011 | Whirlpool Water Heaters

1 Answer

21vp50-1 rheem water heater, the ignitor is not working

1) Rheem does not show that exact model number, since they list current products only.

2) Rheem serial number shows year of manufacture on second 2 digits. So C06 was made in 2006.
Today's manual might not have troubleshoot steps that match older product.

3) 21vp50 is 50 gallon power vent water heater.
Open following link to identify product.
New models have Honeywell electronic gas valve with LCD flashing error codes.

4) Sample manual for newer power vent models shows error codes and troubleshoot steps:

5) Earlier Fixya answer suggests where to buy ignitor for 21vp50:

6) Your manual should show troubleshoot steps and expanded parts list.
Always save manuals like gold, and save searching later for a manual at Fixya.
If we can't find the manual, then our answers are limited to suggestions and guesses, since we're not on-site and can't perform troubleshoot steps for you.

7) Post your question on professional water heater forum

8) Call Rheem and they can possibly suggest which local service technician will work on that model:
2600 Gunter Park Drive East
Montgomery, Alabama 36109-1413
Phone: 1-800-432-8373.

9) Call a local plumber.

10) Install inexpensive home-center brand gas water heater yourself:

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 03, 2011 | Rheem 50 Gallon FVR NATGAS Water Heater...

1 Answer

Brand new heater seems to run out of hot water when ran for awhile and seems to take long to recover. also is it supposed to be noisy when running it almosy sounds like water running but its not

You have some hot water so that says specific things:
-Upper element is working.
-Electricity to water heater and circuit breaker are good
-You don't report a leak so TP valve is good
-You are not experiencing overheating event
-ECO reset button is not tripped
-Insulation and covers are in place so thermostat not exposed to cooler temperatures that would cause thermostat to misread temperature and cause overheating.

That leaves 6 suspects listed in order of ease:
1) Leaking faucet or broken water line that is running hot water all the time and tank cannot keep up.

2) Thermostats set too low. Turn power OFF, open covers and check each thermostat setting.

3) Loose screw or loose wire at upper thermostat, lower thermostat, or lower element. Turn power OFF and tighten screws, and look for signs of high heat and burning, especially on lower element.

4) Upper or lower thermostat is bad. Replace both thermostats for $28 and see if that corrects problem.
Parts available at home center, hardware, or plumbing supply

5) Defective wire between upper and lower sections of tank: If this is the case, and water heater has 2" foam insulation, then tank usually replaced since insulation is too dense to drop another wire. Call for manufacturer for warranty information. Do a full troubleshoot using multimeter.

6) Lower element is burned out. Test lower element. Replace lower element. Rheem elements are 4500 Watts and are available at home center, hardware, or plumbing supply

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Jan 22, 2011 | Rheem 80 GAL ELEC TALL Water Heater 6YR SC...

1 Answer

No and I dont expect to pay for advice on a product under 9 monts in use

1) Read your manual for warranty information.
Contact the installer or place of purchase.
Usually if you contact manufacturer, they refer you to seller or installer.
If you installed it yourself, then warranty is likely void or extremely limited.

2) If you have ordinary tank type electric heater, then read troubleshoot steps on link below: For free. You do the work.

3) Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, fixya expert speaks with you over phone while you work on any do-it-yourself project.

4) Fixya is cheaper than a service call. If your product is under warranty, then your service call should be free by installer. If you are the installer, then you should pay for fixya advice because we are cheaper than service call. AND we have money-back guarantee, unlike a plumber who gets paid even if he can't fix your problem.

5) Fixya does not manufacture or sell products, and sometimes we are no better than the defective product somebody bought.

6) If you have a tankless heater, it's too late to tell you not to buy it.
Each day there are long lists of folks with unanswered tankless problems at fixya.

Jan 11, 2011 | Honeywell Water Heaters

1 Answer

50 gal GE PowerVent Water Heater, about 1 every 2 weeks we get an error message and NO hot water, we were told by the Warranty Tech people that we have to set the mode to vacation and then back again...???...

Your water heater is under warranty?
And tech folks are telling you that you have to 'reset' the water heater.
And the tech folks seem aware of the product defect, but don't offer a permanent fix.
That's ridiculous.

You shouldn't have to reset the MODE or do any other thing to that water heater for many years.

50 gallon power vent model cost a lot of money.
And you got a defective product.
And the tech people know it.
That's certainly not an installation issue, or a homeowner issue, that is a product issue.
The manufacturer is responsible.

Read the warranty papers and find out what the warranty says.
Look for the word 'defect' in the warranty paper
Document when the problem started and what you were told.

If you bought the water heater from Home Depot, it's time to contact them about a defective product.
And let Home Depot know what the warrant says about defect.
A small claims action against Home Depot will give you satisfaction.
Small claims court will want to see your stack of paperwork that shows how much trouble you went through to get a functioning and dependable water heater.

As far as fixing the water heater, it sounds like a professional plumber would be a good bet at this point.
Frankly, I would buy another heater and roll the defective one out of the way.
Bradford White, AO Smith manufacture and sell water heaters through plumbers.
Once these unit are installed, the warranty is provided by the installer.

Dec 23, 2010 | Water Heaters

1 Answer

I want to send this back. I have had it for a year. Free tech support is a joke. 6 hours on the phone in one day and hung up on 4 times. Has anyone had any success getting a lemon law return success or is...

There should be a class action lawsuit.
Fixya is filled with unanswered questions about tankless water heaters
Manufacturers have protected themselves by limiting their warranty to installations done by people trained in that specific brand.
And then if you have a problem, the manufacturer refers you back to the installer.
If you install tankless yourself, there is no warranty if I understand the industry correctly.

Tankless promoters have not been crystal clear about the pitfalls.
The government has touted tankless as 'energy star' when that claim is dubious at best.
The internet is absolutely filled with promotion articles that claim high value of the product, without frank discussion of the pitfalls.
The savings and claims made by promoters has become a bit more tame over the past year or two, which implies that lawsuits are pending.
But if you read tankless promotion, they make dual and contradictory claims each time: They say the tankless will save energy, and provide endless hot water.
That is impossible with the barest of math because tankless use more energy per gallon of water heated, so if you consume endless hot water, the claim of energy savings is completely false.
Moreover, many promotions claim longer life for tankless units, yet the product is besieged with complaints, and the warranty papers do not reflect the promotion words.
I don't know what persuaded you to buy a tankless.
I believe there has been collusion and misrepresentation of the product.
Call some lawyers, but I suspect the industry is protected.
Join fixya as a free answerer, and select your expertise as water heater.
You cannot contact people asking questions, but you can certainly see the number of unanswered tankless questions each day.


Oct 29, 2010 | Bosch 2700ES Natural Gas AquaStar ...

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