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My phone is f rozen and I can not turn it off or do anything

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You need to remove the back of your phone and remove the battery for at least 10 seconds. If you have a phone with a embedded "NON REMOVABLE" battery you need to look up your model on www.google.com and find out what the reset configuration is. With out the actual model of the phone I cannot assist you in the reset process if it turns out your battery is embedded.

Posted on Nov 22, 2013

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Posted on Jan 02, 2017

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