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for window phones 1. Press the "Home" key and press "Start." Use the directional pad to highlight "Settings," then press the center or "Enter" button. 2. Use the directional pad to select the System tab. Select "Screen," then press the center or "Enter" button. Select "Align Screen." 3. Using your smartphone's stylus, tap the crosshairs as they appear on your screen. Do this for as many as appear, until the calibration tool finishes. Your screen is now properly calibrated. for Android phone 4. Press the "Home" button or capacitive area, then press "Menu." Tap "Settings." 5. Tap "Language and keyboard." Tap "Keyboard settings." Tap "Tutorial" and go through the steps that appear on your screen. 6. Once this is finished, turn your phone off and on again. Your keyboard has been adjusted, which activates a re-calibration of the capacitive touchscreen. (Capacitive screens are technically far more accurate that resistive, and so a full calibration tool is not included with Android phones.)
To be really honest, i mate services are the worst in most of the Asian countries. Even though you would find a Service Center, they might charge you so many bucks. Still, no guarantee. I am taking into consideration majority of people who have purchase i mate.
I am sad that the Imate Jama is not providing much use to you. However, it will be a useful one if you are going to explore its functionalities.
Anyhow, in regard with your problem, we cannot do anything with it, the only recommendation I could tell you is to bring your PDA to a service technician to further check the hardware error of it especially the touch screen does not working properly.
I suggest that you should go to your retailer and they can refer you to a service center in which you may consult and purchase your touch screen. That is the best way. Hope your phone still covered its warranty!
I have replaced XDA II Mini once, for sure XDA II mini and imate jam screen is same thing, i found this step by step guide for XDA IIs http://pdasmart.zftp.com/instructions/sx66_09.pdf its not the 100% instructions but hope it will help you.
I have had the same problem with my jamin and most of times soft resetting it via the button at bottom solves it. If it happens regularly, you might want to hard reset it. please make sure you backup your data and settings etc