Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 Replace black ink states to check right stall. replace old cartridge and still states the same. Hp says that I need to replace printer. Any other suggestions.Printer was working find till I need to replace black ink.

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Re: HP 7410

This has nothing to do with the cartridge you used. Its a pure and simple design fault from HP that has exsisted since the 7210, 7310 and now the 7410. I am working with the European consumer commission and the UFC in France to get a resolution for European customers. US customers can get a replacement it seems by mentioning this thread ...

If anyone else is living in Europe please contact me. Its not fair that US customers have there printer replaced and Europeans must pay to "upgrade" there printer.

Posted on Dec 07, 2007

Re: HP 7410

I just spent over 1 hour with online support. My printer hp 7410 message says replace black ink cartridge. The message appeared when I replaced the black ink cartridge with a new one. The printer is useless while the error message is present. Support diagnosed it to be hardware problem and need to replace printer. Problem was this happened 14 days after 1yr warranty expired! The diagnostics report said that there was an open/short on Right cartridge. After closer inspection I noticed that the black ink cartridge punctured the plastic contact tape on the back! THIS IS CLEARLY A BAD DESIGN . Be very gentle when replacing the black ink cartridge. Solution is replace the broken part.

Posted on Oct 21, 2007

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Re: HP 7410

Look at the carriage holder for the cartridge. Do you see a little piece of plastic that broke off? If so, that is the problem. I had it on a very similar 7310 and wound up taking it back after having it only two months.

Posted on Oct 20, 2007

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Re: HP 7410

Just had the same problem today.  First time I've replaced the cartridge.  Very frustrating and hard to believe.  Virtually a new printer... 

Posted on Oct 12, 2007

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Re: HP 7410

Sounds like a bad cartridge, you may want to try an original, it may be worth the cost instead of a new printer. First clean contacts on printer w/alcohool and put the cartridge back in. Not fixed try a new one may be worth the $40

Posted on Oct 11, 2007

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