Question about Samsung CLX 3160fn All-In-One Printer

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Samsung CLX-3160FN Connection error

I have an Arris TM502G cable modem from my ISP Videotron that also provides a telephoe line jack. The fax is connected directly to it and I connect my phone to the ouput jack on the fax. I only get "Connection error". If I disconnect the phone it still is the same. If I use it in fax mode no change. If I use it in tel mode no change. If I press the On Hook Dial button i just get a not avaiulable error. If I try to cancel the job I get a Not assigned error. I dpoke to my ISP and there is no fundamental incompatibilities with their POTS line. But I don't trust any telecom here in Canada they are a bunch of crooks. I suspect they might want me to pay for a voice mailbox and an extra fee to get automatic fax detection even if their tech support says that I don't have to pay for these services to make it work. I have seen the top management lying to their own employees to increase their revenues. Here in Canada deregulation gave the telecom total power over the apathic and politically stupid canadians. Sorry but my theory is not proven yet, What I can prove though is that they steal the public :) Thanks for your help :) Michel

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Might be a few years late, but I had the exact same problem, and the guest in Solution 1 fixed it for me. He was right when he said connection error was a networking issue, which I've known all along. And then it dawned on me. I set it up so outgoing faxes are also emailed to me for backup storage of sent faxes. I disabled email forwarding for incoming and outgoing faxes and it immediately worked correctly. I'm assuming I have a different problem with my email settings, but if someone else has this issue, my experience may help them out. God knows, "Jason from Connecticut" with the really strong indian accent is never going to help you get it working correctly.

Posted on Sep 08, 2010


Not sure about you having a POTS line there. If you have the phone line coming out of a cable modem your line must be VoIP.

Anyway, this seems to have nothing to do with your telephone line since the FAX must try to dial even when you don't have a phone cord connected at all.

"Connection error" is referred on the manual as a message for network problems, not FAX.
  If your phone is connected to the EXT port of the CLX-3160FN and you can make calls from it normally, then your connections are made right. You should definitely go for the nearest service center. I know, I know, it's over 20 Kg heavy...  

Posted on Nov 27, 2007


Somehow it was just lost in space. I

One thing usefull is if you press "menu 1934 menu" you can select between the user menu and tech menu where you have a better control. It is difficult to activate, you might need a few trials before catching it.

I wanted to print to fax directly and I tried to add windows components and my legitimate win xp pro SP2 original CD is not recognized. The CD is fine, no scratches and I know it works. So I can't add anything, FAX or services or protocols.

I guess Microsoft wants to sell Vista.

Posted on Oct 20, 2007

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Let's isolate the problem: disconnect your modem from the wall outlet and connect the Samsung unit DIRECTLY to the wall using the LINE connector (not the TEL connector). If the unit is ok and your telephone line is clear, you should hear the calling tone when the HOOK/DIAL button is pressed. If it works, your theory might be correct, or you were incorrectly connecting the unit to the TEL connector (use the LINE conector instead). After the problem is solved, leave the Samsung unit connected to the wall and connect all others peripherals after it.


If the unit is not working after this test, take it to an authorize service center to have the modem (and maybe the power supply) board replaced.

Posted on Oct 20, 2007

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