Question about Mitel 5330 IP Phone

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Contacting server On boot up the phone freezes at Contacting Server

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Posted on Jan 02, 2017

  • 378 Answers

SOURCE: dhcp server missing option 125 and 128, 5330 ip

My guess is that your DHCP server isn't set up properly, or someone has connected another Router to your network.

Posted on May 01, 2011

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Coult not using boot server error loading 0004f217b421.cfg


This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.

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Network Error (dns_server_failure) Your request could not be processed because an error occurred contacting the DNS server. The DNS server may be temporarily unavailable, or there could be a network...


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If you haven't change the Boot Order: Go into RSBU and change the Order.
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Phone freeze Sim unavailable please contact service provider


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If you have the original cable for this phone you can power it on without simcard.
Then get an account for the SRS online server (Unlock Samsung Online - Samsung Remote Unlock Server EN - Samsung Unlock)

now connect your phone to the computer, and install the drivers (if needed)
login to the srs server, select the correct port, and model. Now press direct unlock, and sit back. (process can take up to 5 hours). After you get "unlock done" your phone is unlocked, and the phone freeze is repaired.

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I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

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