Question about Kyocera RI-3530 Black and White Copier

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Copier problems I have a xerox 420dc copier. When you turn the machine on it states a scanner fault. I followed instructions to turn machine of, unplug, & plug back in. Nothing has changed. Are there any suggestions?

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  • awad Nov 05, 2007




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Make sure the scanner lock control is not in the locked position. It might be located right above wher the copy comes out. a round knob.

Posted on Jan 26, 2008

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If you havent cleared this. What fault code is it declairng?

Posted on Dec 05, 2007

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Sounds like its stuck, try removing the glass and moving the scanner assy. manualy. move it all the way to each side then put in the middle. turn the power on and watch it,if you still have the problem you most likely will have a bad home switch or sensor.

Posted on Oct 17, 2007

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Scan failure

Anything with scanning problems on this machine, would require a service call.
Turning off and wait for at least 30 seconds and powering on the machine "Might" get the machine back to a good "Ready" condition.
The problem might be a bad scanner motor gear or even curciut board. There might even be some major binding that might knocked out some sensor, giving this condition.
Most times, a service call needs to be placed with Xerox.

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At the lcd screen you can read this message: "ESCANNER DESABILITADO"what should I do?

The scanner probably got accidently locked. Turn the machine off, unlock the scanner, then turn back on.

Instructions on how to unlock the scanner are found here:,/?St=143,E=0000000001181477675,K=8219,Sxi=11,Case=obj(349)

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Xerox ducu centre 420dc wonte come to ready. no error code turn it off and on clears sometimes but takes a lot of trys

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Xerox 420dc it indicates that it is still warming up and stays there. The screen will not change from that message. I have powered off overnight etc.

2 things to try. First, turn the machine off and pull open all the paper trays. Just pull them out about 6-8 inches, turn the machine on with the paper trays pulled out, then one at a time push them back in.
If that doesn't work, then with the machine on, there is a cable that runs from the scanner to the processor. Looking from the front, its on the left side of the machine, on the back, it is a fairly large molex connector. Unscrew the two thumb screws, then unplug it and plug it back in with the machine ON. It will force it into a reset and may boot.
If neither of those work then most likely the software will have to be reloaded due to corrupted software.

One other note I found..

The problem is caused by a software glitch when Tray 1 paper size guides are set to an unrecognised size (for example, the rear guide at A4 and the right guide at 14"). This confuses the machine, which subsequently declares a system fault. This does not affect trays 2, 3 & 4.
SOLUTION: thumbsup.gif Fixed! thumbsdn.gif Did not fix.

Check the tray 1 settings and ensure that both paper size guides are set to the appropriate paper size, then power off/power on the machine.

Apr 29, 2008 | Office Equipment & Supplies

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