Question about Umbra Otto Automatic Soap Dispenser, Nickel

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Soap no longer dispenses automatically.

When I put my hands underneath the dispenser no soap comes out. I have new batteries and I checked to make sure I turned the switch on.

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Mine would not work with the Costco brand (Kirkland) batteries. The light indicator came on but the pump did not work. Once I replaced them with Durcell, the pump started working. I'm guessing Energizer brand would work just as good.

Posted on Feb 07, 2015

  • Robin C Sauls
    Robin C Sauls Oct 12, 2015

    I had replaced my Energizer Batteries in this unit with Costco Brand. It did not work. Luckily, I found this comment. It is so true. Costco batteries DO NOT WORK in the Umbra Soap Dispenser. I went back to Energizer, and once again I am very happy with my Umbra. I do not understand why this is true. I was actually ready to toss this dispenser. So glad I did not.

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Get a old toothbrush and massage your dispenser s hole

Posted on Dec 22, 2014

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The dispenser outlet may be clogged with dried soap.

Posted on Nov 22, 2013

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What sort of detergent are you using? I'm guessing its a powder one?
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