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Phone calls automatically forwarded to voice mail

Our phones mysteriously keep getting transferred to voice mail. No one knows how to do the feature button to do this and it is not happening accidentally. How would this happen since all "call forward" buttons have been deactivated?

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  • Lands Phones Master
  • 102,366 Answers

What make and model phone?

Posted on Nov 21, 2013

  • Tonya Russell
    Tonya Russell Nov 21, 2013

    sorry, new to this - it is a Nortel 7316E

×

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Posted on Aug 05, 2008

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1 Answer

All calls go directly to voice mail


The phone is probably forwarded to voicemail. Leave the handset down and dial "Feature # 4". This will remove the call forwarding option. There are also automated call forwarding options -- Call Forward-No Answer, and Call Forward-Busy. CF/NA will transfer calls to voicemail after 4-rings (for instance). CF/B sends all calls to voicemail if you are on your phone. System programming, by a certified technician, is required to make changes to these options. Hope this helps.

Jul 15, 2010 | NorStar Meridian M7310 Phone

1 Answer

How do you take out voicemail from the phone so call forwarding can be processed?


I'm not sure that you are phrasing the question correctly. How can I bypass the voice mail box would be a better explanation.

If you take out the voice mail box it will go to the main greeting. Call forwarding to voice mail is call forwarding being processed. Is there somewhere else you would like it to forward to?

If you are just trying to delete your mailbox then you need to know your system manager info. If you do email me at IsaiahJ1980@gmail.com and I can help you further.

Call Forwarding Options:

From Port 1

Find port 01 or Tel 01 by pressing feature 4 from the lowest extension # in your system. Once you have found port 01 dial either of the following:

Call Forward Busy No Answer

Speaker 45, enter the extension you want to forward i.e 103, enter the destination, another extension perhaps 107 and speaker.

Call Forward Busy No Answer to an outside #

Speaker 45, enter the extension you want to forward i.e 103, press 9 and enter the destination phone # and speaker.

To Cancel Call Forward BNA

From port 1: Speaker 46 and the extension #


Call Forward All

Speaker 47, 103, enter the destination extension 107 and speaker.
(You will notice the Feature light flashing after this operation)

Call Forward All to an outside line

Speaker 47, 103, 9, enter the destination phone # and speaker.
(You will notice the Feature light flashing after this operation)

To Cancel Call Forward All

From port 1: Speaker 48 and the extension #

Nov 13, 2009 | NEC Dterm DTP 16D-1 Corded Phone

1 Answer

Individual phone disabled after power outage


It sounds like the phone lost its programming of feature buttons. To reprogram them, press "Feature (star) 3" press the button to be programmed, and enter the feature code for the feature to be programmed:
Transfer -- Feature 70
Call Fwd (to mailbox) -- Feature 984
Call Fwd (to another ext.) -- Feature 4
Transfer caller to mailbox -- Feature 986
Page (general) -- Feature 60

Hope this helps!

Jan 30, 2009 | NorStar MICS v.6.1 w/ CallPilot 150 (48...

1 Answer

Problems with norstar m7310 corded phone do not disturb feature


What do you want to change? What feature is programmed on the button?

"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"

**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER)
**SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING
(CICS AND ICS 2.0+)
**ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator)
**BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+)
**SET NORSTAR SET PROFILE
**LINE NORSTAR LINE PROFILE
**USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+)
**TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+)
*0 BUTTON INQUIRY
*1 FEATURE KEY EXTERNAL AUTODIAL
*2 FEATURE KEY INTERNAL AUTODIAL
*3 FEATURE KEY PROGRAMMING
*4 PERSONNEL SPEED DIAL
*501 SELECT ENGLISH
*502 SELECT FRENCH
*503 SELECT SPANISH
*6 RING TYPE
*7 DISPLAY CONTRAST ADJUST
*80 RING VOLUME ADJUST
*81 MOVE LINE KEYS
*82 DIAL MODES
*831 AA ON/OFF (CICS)
*832 CCR ON/OFF (CICS)
*833 AA/CCR RECORDING MAINTENANCE (CICS)
*84 AUTO LOG OPTIONS
*85 CALL LOG PASSWORD
*89 PROGRAMMED RELEASE
*9 RUN/STOP
0 SYSTEM SPEED DIAL
1 SEND MESSAGE
#1 SEND MESSAGE CANCEL
2 RING AGAIN
#2 RING AGAIN CANCEL
3 CONFERENCE / TRANSFER
#3 CONFERENCE SPLIT
4 CALL FORWARD
#4 CALL FORWARD CANCEL
5 LAST NUMBER REDIAL
60 PAGE GENERAL
61X PAGE INTERNAL ZONE (1-6)
62 PAGE EXTERNAL
63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL
64 LINE POOLS
65 MESSAGE REPLY
#65 MESSAGE REPLY CANCEL
66 VOICE CALL
67 SAVED NUMBER
68 RESTRICTION /COS OVERRIDE
69 PRIORITY CALL
70 CALL TRANSFER (BLIND)
71 LINK (HOOK FLASH)
72 TIMED RELEASE
74 CALL PARK
75 GROUP CALL PICKUP
76 DIRECTED CALL PICKUP
77 CALL DURATION TIMER
78 PAUSE
79 EXCLUSIVE HOLD
800 TRUNK ANSWER
801 CALL QUEUING
802 GROUP LISTENING
803 SHOW TIME
804 WAIT FOR DIAL TONE
805 TEST SETS (2.0)
806 HIDE DISPLAY
808 LONG TONES
810 MAKE BUSY
811 CALL INFORMATION
812 ENTER CALL LOG
813 LOG IT
815 AUTO BUMPING
817 IRAD TRANSFER (CICS ONLY)
819 OUTGOING NAME AND NUMBER BLOCKING (4.1)
#819 CANCEL OUTGOING NAME AND NUMBER BLOCKING
82 CAMP ON
83 PRIVACY CONTROL
84 LINE REDIRECTON
#84 CANCEL LINE REDIRECTION
85 DO NOT DISTURB
#85 CANCEL DO NOT DISTURB
86 BACK GROUND MUSIC
#86 CANCEL BACKGROUND MUSIC
87 "SERVICE MODES (DR-3,4,5)"
#87 CANCEL SERVICE MODES
870 SHOW SERVICE MODES (CICS)
871 EXTENDED RINGING (ICS)
#871 CANCEL EXTENDED RINGING
872 ALTERNATIVE RESTRICTIONS
#872 CANCEL ALTERNATIVE RESTRICTIONS
873 ALTERNATIVE ROUTING
#873 CANCEL ALTERNATIVE ROUTING
88 VOICE CALL DENY
#88 CANCEL VOICE CALL DENY

FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS:
"VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC."
THE FOLLOWING ARE SOME COMMON USAGES:
9** "RAD PROGRAMMING (RAD 2, FASTRAD)"
9*0 RAD TRANSFER (ALL BUT CICS IRAD'S)
9*1 CHECK FEATURE CODES FOR VOICE MAIL
9*2 SMDR Admin
9*3 LOGGER TIME STAMP
9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9)
9*4 NORSTAR DOOR PHONE PROGRAMMING
9*5 FLASH LOW RANGE CHECK FEATURE CODES
9*7 ACD ADMIN MAINTENANCE SESSION
9*9 VOICE MAIL INTERFACE (VMI) CODES
900 SMDR,enter an account number to be logged with the call
901 ACD LOGIN
901 VMI Admin
902 ACD UNAVAILABLE
903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE)
903 ACD CANCEL WRAP
904 ACD HELP
904 FLASH ACD LOW RANGE LOGIN/OUT
905 ACD CATEGORIZE
905 FLASH LOW RANGE DN IDENTIFIER
906 ACD RECORD CALL
906 FLASH LOW RANGE VM TRANSFER
907 FLASH LOW RANGE VM INTERRUPT
908 STAR TEXT (OBSOLETE)
908 FLASH ACD LOW RANGE BUSY MODE
909 ACD ANN. MAINTENANCE
909 FLASH ACD LOW RANGE QUEUE STATUS
910 FLASH LOW RANGE LEAVE MESSAGE
911 FLASH LOW RANGE OPEN MAILBOX
912 FLASH LOW RANGE OPERATOR CONTROL
913 ACD CALLS QUEUED
913 FLASH LOW RANGE SYSTEM ADMIN LOGIN
915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2)
920 ACD ADMIN SESSION
921 ACD ROUTING SESSION DAY/NIGHT
922 ACD ADMIN STATISTICS SESSION
923 ACD GROUP STATISTICS SESSION
960 DIAL BY NAME (CINTECH NSVM OPTION)
961 DIAL BY NAME ADMIN (PSWD=1234)
980 VM SEND MSG TO ANOTHER MAILBOX
981 VM LOG INT MAILBOX
982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867))
983 VM ADMIN PROGRAMMING (PSWD=1020000)
983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9)
984 VM TIME AND DATE(STARTALK Pswd=1020000)
984 AUTO FOREWARD TO VMAIL(NSVM4.0)
984 FLASH ACD LOGIN/OUT
985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)"
986 VOICE MAIL TRANSFER
987 VOICE MAIL INTERRUPT
988 VOICE ACTIVATED NAME DIALING (NSVM 4.0)
988 FLASH ACD BUSY MODE
989 RECORD CALL (NSVM 4.0)
989 FLASH ACD QUEUE STATUS

Dec 02, 2008 | NorStar M7310 Corded Phone

3 Answers

Need more rings


You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC

Oct 16, 2008 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

How to forward incoming calls


There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.

We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

Oct 08, 2008 | Panasonic KX-T7633 Corded Phone

2 Answers

Call Waiting


THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl

Sep 14, 2008 | Avaya Partner 34B Corded Phone

2 Answers

Mitel Superset 4025


Is the Call Forward No Answer turned on? Is the voicemail working on other phones, just not this one? If you can verify this I can probably help you.

Jul 18, 2008 | Mitel Superset 4025 Corded Phone...

1 Answer

Answering machine


Your phone can be programmed to transfer a call to different places and have different rules for day-ring mode and night-ring mode.

Sounds like what you want to do is change your phone to transfer to another extension instead of your voice mail box. This would in effect eliminate your voice mail box because a call would never automatically be sent to it unless you use (and program correctly) night mode.

Your phone model type does not help resolve this. You can have this phone on different Panasonic phone systems. You will need to determine which phone system you have and locate "programming" manual for the specific system (not a user guide)

There should be a section or option called "no-answer forward", "forward timer", "forward extension" etc...

Dec 13, 2007 | Panasonic KX-T7630 Corded Phone

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