Question about Magicard Rio Pro Single Sided Photo ID System

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Sticky back card static causing them to stick togeather and not feed from the hopper

Peeling them apart one at a time is a huge waste of valuable time. I have to actually shake the hopper to get them to load even after seperating the cards. I have tried cleaning the rollers and still can not get it to print consistantly without intervention.

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  • 71 Answers

Hello Richard,

Sorry for the delay in replying to your request.

Feeding cards (especially self-adhesive types) from the rear hopper, can sometimes be frustrating. You have done the right thing by separating the cards (this applies to all cards - just fan down both sides like a dealer would with a pack of cards). This important.

Please try the following additional trick though;

Remove the rear hopper.
On the front panel, select Menu -> Test Card -> Yes (to confirm).
The rear hopper roller will start to rotate.
Take a fresh cleaning card (from the cleaning kit - 3633-0053) out of its wrapper. It MUST be damp.
Fold it into a loop and manually hold the cleaning card against the hopper roller as it turns (with gentle hand pressure). The idea of folding the cleaning card is to prevent it from being accidentally dragged into the rear of the printer.
After about 12 seconds, an Out of Cards 02:00 error will be displayed. Press Retry.
Turn the card over and repeat until there are no Black marks left of the cleaning card. Repeat as necessary moving to a fresh part of the cleaning card each time.
If the card should accidentally go too far into the printer, a Card Jam 06:05 error will be shown. Just open the lid, and close it again to clear the card jam error. The sequence will carry on from the previous stage (the hopper roller will start turning again shortly after closing the lid).
Once you are happy the roller is thoroughly clean, on the next Out of Cards error, press Cancel.
Discard the cleaning card which will probably have dried out by this point. Replace the rear hopper.

Card feeding should then be trouble-free.

If the problem should persist, contact your local Magicard support centre.

Kind Regards,

MC.

Posted on Apr 15, 2014

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SOURCE: the cards are sticking

Hi There,

Im_useless:
0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.

Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?

Guest:
The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.

Posted on Jan 22, 2008

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The cards are sticking


Hi There,

Im_useless:
0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.

Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?

Guest:
The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.

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