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Epson Stylus SX438W not feeding paper.

Was working fine 3 days ago. Now it goes through the paper loading process but doesn't engage the paper feed. I can see the D roller moving and the paper catchers move back and forth but it 'appears' that the paper stock isn't moved far enough forward to reach the feeding mechanism. Tried a number of restarts, also with a thick wad of paper and just a few sheets. No change...

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: hi, the epson dot matrix

reset all cables that connected to logic board
if your problem doesn't be ended then u need to buy another logic board

Posted on Feb 20, 2009

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SOURCE: Paper won't load. Media loaded incorrectly.

Okay.. 1st off I'm probably going to the jumped on for this... But.. I fix and/or make them work printers, computers and all sorts of electronic gear. For a living... Yes .. the manufacturer will tell you not to use alcohol to clean the rollers. but it does work. Windex (ammonia) will clean the heads at times. I also use Scotch brite pads to clean the pickup rollers. We get them in about 8x10 inch pads.
I will spay some alcohol on the end where the pick up roller is. Place the pad in normal paper tray. Most printers have a cam shaped one on the right, left or in the middle. That gets the paper moving. The pad is way to thick to actually move and will cause a jam indication on the printer. But what happens is the roller will slip on the pad and clean itself. Pretend you cleared the jam a couple of times and the printer will try to pick up the 'paper' and jam again. A couple of these and the pick up roller (cam shaped) will usually be good to go. The other option (the best) is to buy a new pickup roller for the printer. But cleaning will work for the short term. What happens on most printers is the roller gets very smooth from normal use and then won't pick up the paper for the rest of the trip through the printer. I have used a piece of fine grade sand paper, but you have to hold it so it won't go through the printer and it makes a gritty mess... Once I orderd a 'printer cleaner' from HP and all it was, was a couple of pieces of scotch brite glued to a fancy holder to match the spacing of the rollers. That's when I started using sheets of the stuff. Just pretend they are a piece of printer paper. In the worst case I have used belt dressing and then alcohol to clean most of it off. Alcohol has a tendency to soften the rubber on the pickup roller. That's why the company says don't use it. But you can by rubber rejuvenator that is mainly alcohol.. Go figure.........

Posted on Mar 21, 2009

  • 1 Answer

SOURCE: printer will not feed card stock

Sorry. I have not solved this problem and I cannot afford to pay anything for your services.

Posted on May 02, 2009

aicaxz
  • 511 Answers

SOURCE: Printer won't accept Card Stock

Nothing to adjust feed mechanics. If it's temporaly print, you must feeed paper 1 by 1, and when printer grab paper, push paper by hand. If it's routine print, you can adjust the pick up rubber at paper feedr mechanic. Add double tape ( 1 mm, soft) below top rubber. I have done it, and printer can grab/feed paper up to 350 grams.

Posted on Jun 30, 2009

asabur
  • 102 Answers

SOURCE: Epson Photo Stylus R300 paper error

Please replace holder shaft & Roller ******

Sk. Abdus Sabur

Posted on Jan 03, 2010

Testimonial: "many thanks for your reply - looks like is could be expensive (more expensive than replacing the printer?) i'll take it to an epson repair center"

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Check the following:


  • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the edge guide.

  • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

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  • Do not load paper with holes punched in it for insertion in a binder.

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Paper type

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Epson Photo Paper Glossy
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Epson Photo Quality Self-Adhesive Sheets
Epson Iron-On Cool Peel Transfer Paper

1


If the paper jams, do the following:

1. Gently pull any jammed paper out from the output tray or sheet feeder.

2. To eject the jammed paper, try turning the Epson Stylus NX400 off and then back on.

If that doesn't work and paper is stuck inside, turn off the Epson Stylus NX400. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus NX400 back on.

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  1. Unplug the AC power cord from the power outlet.
  2. Remove the paper tray from the printer, and leave the paper tray door open. IMPORTANT: Do not use cotton or cotton swabs to clean the feed roller.
  3. Lightly moisten a lint-free cloth with water.
  4. Use the moistened cloth to gently wipe clean the surface of the feed roller. Advance the feed roller with your thumb as necessary, and continue cleaning.
  5. Let the feed roller dry fully before plugging the AC power cord back into the power outlet.
  6. Insert the paper tray into the printer, then press the Print button to resume printing.
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