Visit nearest Verizon store that has a repair center and they will usually replace it for free. I did this and they actually exchange the whole headset for a new one. They were just out of the over the ear piece. Hope this helps.
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If you have the rubber holder broken , then you can stick it carefully with superglue and it should work fine, but make sure that the glue does not go in the ear piece which can affect the ear piece and would not work properly.
There are spare rubber holders available at an authorized Nokia Shop from where you can get it , but I would suggest if you want to save money you can just use super glue in small quantity and use it at the broken surface and it will work find for you as this device does not need a huge amount of strength that it has to bear.
Hope that helps..:) Let me know in case you have any queries, your feedback would be appreciated.
Ok. One head phone's wire may have broken some how. And the other may have got water in it or broke aswell. If not then it may be the ear peice port that is not running properly. Or most of all the earphones have blown. You can pick up some cheap and good earphones from **** smith's or the warehouse from a price range from around $10-$60. Hope i have helped.
Same thing happened to me. For about $5, I went to Home Depot and bought 24 gauge wire (about 5") and a pack of black heat-shrink plastic sleaves (1/8th inch or 3/16) from the electrical department. The 24g wire fits perfectly through the rubber slot after you pull out the broken ear hook. Use a pair of pliars to bend the wire to shape your ear (use the broken jabra ear hook as a template). Once you have the right shape and have filed down the sharp edges, slip the heat-shrink plastic sleave over the wire, making sure you leave the end piece that goes into the slot of the headset as bare metal. Use a hair-drier on high-heat to shrink the black plastic. Mine has worked perfectly for over a year and actualy fits better than the original.