Question about Philips DVDR3380/05 DVD Recorder

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Eject tray will not open when pressed, just comes up with blocked.

Philiphs dvd player/recorder.model R3380 When I try to open tray in the view window comes up with BLOCKED and tray will not open, after many tries the tray will eventualy open, once I record my material the tray will open when eject is pressed, once the tray is closed and you try to open again up comes the word BLOCKED in the window Any solutions for this problem.

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  • fronfarm Dec 02, 2007

    my philps is blocked but cant get to gears to oil them

  • reecedaniel Dec 03, 2007

    same thing on mine same model,,disc still in my recorder,film plays,but wont eject at all,just get blocked,i took cover off and tried to push drawer out and it wont budge,,really stumped now

  • bensalomon Feb 21, 2008

    i have exactly the same problem, it won't open, i don't know what to do i'm from mexico city [email protected]

  • Kellyk100rs Mar 02, 2008

    The problem with mine was the the magnet on the spindle was too strong and would not release the drop down mechanism. Once I dismantled the spindle mech. I found that there was a magnet and a washer sandwiched together with the magnet side down. I simply flipped the two with the washer down decreasing the power of the magnet to the lower unit and it now releases everytime. I suspect that this was an assembly error from the start and should have been assembled this way from the beginning.

  • cpml3000 May 09, 2008

    HACE UNOS DIAS ME APARECIO EL MISMO PROBLEMA DE QUE EL DISCO NO ENTRABA NI SALIA Y SOLO APARECIA EL MENSAJE "BLOCKED". DESPES DE CONSULTAR LAS INSTRUCCIONES DE ESTA PAGINA, ESTUVE HACIENDO PRUEBAS Y ENCONTRE UNA SOLUCION QUE RESOLVIO COMPLETAMENTE EL PROBLEMA: ELIMINE UNA PIEZA METALICA EN FORMA DE "U" QUE VA COLOCADA SOBRE LA CHAROLA DEL DISCO, JUSTAMENTE SOBRE LA BANDEJA QUE SALE PARA EXPULSAR O COLOCAR EL DISCO.

    VOLVI A COLOCAR LOS DOS TORNILLOS LATERALES DE ESA PIEZA (EL QUE VA JUNTO AL BOTON DE ENCENDIDO Y EL QUE VA JUNTO AL BOTON DE "OPEN-CLOSE", POR DENTRO, CLARO ESTA, Y HASTA LA FECHA EL APARATO ESTA FUNCIONANDO PERFECTAMENTE Y NO HA VUELTO A APARECER EL PROBLEMA. LO SIENTO, PERO MI INGLES ES MUY MALO, POR ESO LO PONGO EN ESPAñOL....



    ATTE: [email protected]

  • mbaba May 13, 2008

    WHEN I TRY TO OPEN THE TRAY IT JUST DISPLAY "BLOCKED" BUT DOESN'T OPEN. WHAT SHALL I DO

  • Anonymous Jun 19, 2008

    Has anybody ever solved this problem or is it time to bin the Philips dvd player?

  • delimadu Jul 05, 2008

    Having the same problem as Arran. Eject tray wont open, and says it is blocked. Clearly nothing on the outside is blocking it. I've even broken off the plastic front face which purely for aesthetics. What can I do?

  • denisemullan Jul 09, 2008

    I have managed to open the tray by sliding a knife along the slot underneath but once it has opened and you close it again with a disc inside it still displays the word BLOCKED and will not play!

    Please help!

  • maatcool Sep 01, 2008

    fuc.....g philips dvdr sucks same problem display blocked , why this company do thin **** , i cant belive it my full hdtv sucks too the output plug get fuc...d and just when the garantee its over my advise don buy this **** its better sony or samsung or if u can buy it dennon harman cardon, sorry cause the wors its just im pi........of

  • Anonymous Oct 14, 2008

    Exactly same problem. No solution.

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The small slot on the underside of the machine seems to be basically there to provide access to the manual opening lever (the white nub). That white nub popped the drawer open straight away for me. So now I have drawn an arrow on the underside to remind me which way to move the lever next time it happens! You can also move it the other way to get the disk to play. I also think you should never leave the machine without a disk in it - ejection of the empty drawer seems much harder for some reason. And possibly the ejection works better if you use the stop control on the remote instead of the eject button on the front of the machine.

Posted on Dec 15, 2008

  • ColinB4 Dec 28, 2010

    ben7149 ...... Many thanks, at least this solution works, eventhough a manual method. CB

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Electronic didn't work, but theres a slot under my 3390 about 23 inches long with a white plastic tab inside in the middle move this to the short side of the DVR (left if you have it right side up, right if it's upside down which it has to be) while grabbing the tray with a needlenose, should open. Only worked for me with the power on.

http://club.cdfreaks.com/f114/info-how-open-tray-philips-dvdr-when-blocked-displayed-200172/

the electronic procedure:
Switch off the unit at the wall plug. On the front panel, hold in the <RECORD> and <EJECT> buttons at the same time, and keeping them held, switch on the power at the wall again. Keep holding the buttons until the disc tray opens.

The manual procedure:
There should be a small slot on the lower side of the unit near the front and center of the disc assembly. By sliding a small plastic numb from one side to the other unlocks the door so it can maually be opened the rest of the way. You will need a strong, thin object to slide that release nub. A small knife or nail would work. Of course you should follow all safety precaution such as removing power and not damaging anything else.

Posted on Jan 10, 2008

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On the dvdr 3380 try pressing the eject button twice in quick succession when you see the blocked sign - it works on mine

Posted on Oct 07, 2008

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I had the same problem and it became intolerable. I opened the unit by removing 7 torx screws. I figured the problem was a worn out belt on the DVD drive, but I was mistaken. I observed what was going on. The DVD drive has a plastic cover. The cover is in two pieces. When the eject button was pressed, the front part of the cover, the part with the passive top centering device, would bow (flex) down and fail to disengage the lower powered collet drive. The drawer would then not open and the blocked message appeared on the display. I don't know the official name of these things, so I'm winging it. Here's the fix. Unplug the IDE connector from the motherboard. Remove the hard drive. Remove the cover off the hard drive. On the front half of the cover is the floating centering device. Take this device apart by carefully disengaging the three dogs holding the bottom half to the top half. When this is done, you'll notice there's two washers in between the two pieces. The top washer is a steel washer that acts as a spacer. The botton washer is a magnet which provides the attractive force that centers and holds the passive and active parts of the spindle. Remember, the washer is on the top, and the magnet is on the bottom, with respect to the machine. Herein lies the problem: the magnet is just too **** strong....or the top cover is too weak (because it flexes), depending on how you look at it. I figure I had two options: strenghten the cover, or reduce the magnet's force. I chose the latter, because I don't like glue, which I'd have had to use to strenghten the cover. I used two pieces (layers) of 3 mil kapton tape to increase the distance to the magnet and therefore decrease the magnetic force. Put the kapton on and use an exacto knife to trim it to conform to the washers. It worked like a charm and the drawer has opened dependably ever since.

Posted on Oct 20, 2008

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I tried all the offered solutions (apart from the major surgery offered by
berniebutz, although I agree with what seem to be happening)

What worked for me was opening the draw by using the manual lever and simply leaving a disc inside the draw.

Posted on Jan 25, 2009

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I have the same problem, but i open the dvd and i see that the rubber that go the motor to the mechanism that open the door was broken, i replaced it the dvd work ok again.

Posted on May 17, 2008

  • Bobski
    Bobski Jul 10, 2017

    Wonderful Keder. Where did you buy the rubber ring? Mine is also broken. Your help will be much appreciated. Thank you.

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The problem is caused by a slipping drive belt in the DVD drive. The motor that drives the door opening mechanism stretches with age and the drive pulley wheels become polished. The cure is to fit a new drive belt and/or roughen the surface of the pulleys, especially the motor pulley. The door opening drive motor is at the front on the underside of the DVD drive. To fix the problem:
1. Take off the top of the case by removing the 7 retaining screws.
2. Open the disc draw either by pressing the eject button with the power on, or by sliding the manual release lever on the underside of the case fully to the left and then pulling out the draw.
3. Unclip the finisher on the front edge of the drawer by pulling the centre of the bottom edge forward and at the same time lifting the finisher upwards.
4. Remove the DVD drive data and power connectors from the PCB's.
5. Remove the two screws holding each side of the DVD drive to the base of the chassis.
6. Lift out the DVD drive by lifting the rear and moving the drive rearwards about 20mm.
7. Take off the top cover of the drive by removing the two screws and releasing the two clips.
8. Make a mental note of the way the drawer is assembled into the DVD drive housing. After ensuring that the manual release lever is pushed fully to the left pull the drawer fully forward up to the stop. While continuing to pull the drawer forward depress the plastic latches at the front on each side of the drawer. The drawer should come fully out of the drive.

See next post for remainder of solution......

Posted on Feb 15, 2010

  • JefUK Feb 15, 2010

    ...... Continued

    9. To make the repair and belt replacement easier undo the two motor retaining screws and take the motor from the housing. Take care not to damage or detach the motor power wires.

    10. The larger pulley can also be removed by undoing the single centre retaining screw.

    11. Roughening the drive surfaces of these two pulleys may be enough to fix the problem. The best way to do this is by scratching the pulley drive belt surfaces with a sharp needle (use a large sharp sewing needle). Use many radial scratches to both belt contact surfaces at right angles to the run of the belt. It also helps if the belt and pulley surfaces are thoroughly degreased with some solvent for use on plastics (obtain from an electronic component store).

    12. Re-fix the motor to the housing with the two small screws and fit a new drive belt; a 1.2mm square section cassette drive belt of the appropriate diameter is ideal (In my case a new belt was not necessary - roughening of the pulley surfaces was sufficient).

    13. After ensuring that the manual drawer release lever is fully to the left, push the drawer fully into the housing, past the plastic drawer stop latches.

    14. Fit the drive top cover, and fit the drive back into the chassis, reconnect the DVD drive data and power leads.

    15. Push the manual release lever fully to the left pull out the drawer, and clip on the drawer front finisher. Push the drawer fully home.

    16. Refit the case top with the 7 screws.
    17. Push the manual release lever fully to the right, power-on, and test.

  • pabloherrera Aug 01, 2011

    This was what I was looking for !
    Greetings JefUK !!

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The elastic band its broken just have to chainge it and it works again

Posted on Dec 16, 2008

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I found a variation on solution 1 above (electronic) worked.

Holding down the record and open/eject buttons while powering up didn't work.

In my case having turned the unit off at the wall then back on again and then holding down the record and open/eject buttons after first pressing the on/standby button did.

Posted on Aug 16, 2008

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Got the best solution took the thing back got a new one free cause the manifacturer could,nt fix it

Posted on Feb 09, 2008

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Oil the gears which are present inside the player

Posted on Oct 09, 2007

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Do nothing, ring a techninian and let him do it

Posted on Feb 09, 2008

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Simple u can change the 3.5 c.m belt

Posted on Jan 01, 2015

Gosh you guys are soOO funny...what with the "took it back to the store solution"

thanks for wasting our time.

go play your video games...mmKAY?

Posted on Apr 15, 2008

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