Question about Canon ZR100 Mini DV Digital Camcorder

5 Answers

REMOVE THE CASSETTE message

I purchased a Canon ZR 100 AND a Canon ZR 300 at the same time (for Me and my son) at Christmas 2005. The two are virtually identical except that one has a built in still camera. Both worked flawlessly for about 18 months. Neither was abused, dropped, damaged or used excessively. Both have (almost simultaneously) started rejecting mini DV cassettes of all varieties and brand names. If a tape is inserted it says "REMOVE THE CASSETTE" and it won't allow the compartment to accept the tape and close. It seems awfully strange to me that BOTH started doing this at the same time for no apparent reason. Both have been well cared for. I have now discovered on this web site that quite a few others have experienced this same problem on ZR100's for no apparent reason. Can anyone say "RECALL"?

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  • 13 more comments 
  • Lickzee Nov 05, 2007

    I have the same problem..every time the cassette compartment come up there is five beep. when i put in a tape it eject automatically..

  • jackbenimble Nov 09, 2007

    Yes exactly the same problem on a Canon MV800i. After a bit over 18 months the DV cassette won't go in. It beeps 5 times and pops open and says remove the cassette.

  • Anonymous Nov 09, 2007

    Yes, I have the exact same problem with my camcorder. Does anyone know a solution?

  • lconway20 Nov 24, 2007

    My Canon ZR100 displays the "remove cassette" message also. It is nearly 2 years old with light use and has never been dropped or left in a situation that would allow condensation to develop. I believe Canon has a problem with these cameras and should step up and fix them for us!

  • cloray Dec 15, 2007

    I have the same problem, however once I was able to load the cassette, I cannot remove it.

  • Anonymous Dec 17, 2007

    Is ther a recall on this ZR 10

    Hey Man I paid $600 a few years ago this is not cool.

    Canon should eat it.

  • Hope68 Dec 17, 2007

    a tape is inserted it says "REMOVE THE CASSETTE" and it won't allow the compartment to accept the tape and close

  • Anonymous Sep 14, 2008

    I as well have the same video camera and also

    have this problem. For sure I think Canon should

    come good for the expenses to fix the problem.

    I do not think this is a coincidence.

    Trisha



  • Anonymous Oct 24, 2008

    I had not used my camcorder very much, but I would say after about a year or so, it started spitting out the cassettes. I have taken very good care of it, so it is of no fault of my own.

  • vegasgeek Dec 10, 2008

    Took my camcorder on a zipline adventure and it totally let me down. Very disappointed in Canon for producing such an unreliable product!

  • kari32870 Dec 17, 2008

    I have the same exact problem with my Canon ZR300. I recieved the message- Remove Cassette- and now it no longer excepts the tapes. it will not allow the door to close with cassette in place. i have had my Canon for about 18 months also.

  • Anonymous Jan 17, 2009

    yes, could you please upload it to youtube?

  • spro512 Jan 18, 2009

    got the same proble the pal version XM2 canon . the cam few months old allmost new but cant revind the tapes after 30 sec it say remove the cassette. u tryed sony panasonic and maxell cassetes the same resoult pls help

  • Anonymous May 06, 2009

    I have the same problem with my canon mv830. please does anyone know how to solve it!!!

  • Anonymous May 16, 2009

    "remove cassette" problem on my new hv30 camcorder :X

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5 Answers

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Perhaps this will help some.

I realized that this problem occurs on my Canon Optura 30 (consumer mini DV) when the tape is fully rewound. Tapes that are not rewound seem to work fine. If this situation appears to apply to you, try the following, and make sure that in the future you don't fully rewind your tapes!

Fast forward your tape in a tape deck or rewinder. It should play in the camcorder now. If you don't have a machine to do it for you, you can manually advance the tape with a pointy object and a pencil (the eraser--or your pinky!). On the back of the tape, locate the notch between the two spools (the "wheels") near the top, that is, opposite the side where the tape is exposed. The notch will have a spring-loaded slider inside which you can hold open to free the spools. Otherwise they are locked in place and you can't turn them. Holding the slider open with your pointy object, insert the eraser in the right-hand spool (i.e., when the exposed tape is pointing down and the "spine" of the tape is pointing up). Turn the spool slowly counterclockwise, making a few complete turns, to gather up a short length of tape, enough so you have a few seconds' worth of timecode. Be careful not to leave any slack. You can turn the other spool a little bit (clockwise) to catch any slack; lift the cover on the exposed tape (by holding back the little release) to make sure it is tight. If you're not sure which spool to turn, it's the one that does *not* have a window on the front side of the tape. (If the tape is fully rewound, the spool in the window should look full.)

Hope that helps, and good luck. In the future, I'll heed the common advice to use the camcorder playback as little as possible, relying on a tape deck for RW/FFand making sure to transfer material to scratch disks ASAP and then just storing that footage away in a shoebox!!!

Posted on Jun 11, 2009

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If someone need know how fix the problem "Remove the cassette", let me know. I try to upload the video to youtube

Posted on Dec 07, 2008

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Perhaps this will help some.

I realized that this problem occurs on my Canon Optura 30 (consumer mini DV) when the tape is fully rewound. Tapes that are not rewound seem to work fine. If this situation appears to apply to you, try the following, and make sure that in the future you don't fully rewind your tapes!

Fast forward your tape in a tape deck or rewinder. It should play in the camcorder now. If you don't have a machine to do it for you, you can manually advance the tape with a pointy object and a pencil (the eraser--or your pinky!). On the back of the tape, locate the notch between the two spools (the "wheels") near the top, that is, opposite the side where the tape is exposed. The notch will have a spring-loaded slider inside which you can hold open to free the spools. Otherwise they are locked in place and you can't turn them. Holding the slider open with your pointy object, insert the eraser in the right-hand spool (i.e., when the exposed tape is pointing down and the "spine" of the tape is pointing up). Turn the spool slowly counterclockwise, making a few complete turns, to gather up a short length of tape, enough so you have a few seconds' worth of timecode. Be careful not to leave any slack. You can turn the other spool a little bit (clockwise) to catch any slack; lift the cover on the exposed tape (by holding back the little release) to make sure it is tight. If you're not sure which spool to turn, it's the one that does *not* have a window on the front side of the tape. (If the tape is fully rewound, the spool in the window should look full.)

Hope that helps, and good luck. In the future, I'll heed the common advice to use the camcorder playback as little as possible, relying on a tape deck for RW/FFand making sure to transfer material to scratch disks ASAP and then just storing that footage away in a shoebox!!!

Posted on Jun 11, 2009

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They all use the same transport mechanism, which is flawed. I sent mine back under warranty as this is a well-known issue with certain Canon camcorders from their cheapest ones to their most expensive ones (like the GL2). It is a common error. Do a search on Google for "Canon Remove the cassette" and you'll see lots of entries.

See http://mysite.verizon.net/resohb20/

Posted on Dec 05, 2007

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Hi!
I have two Canon Mv5i miniDV camcorders. They both developed this problem. I sent one to Canon for repair. They charged me a fortune to replace the entire tape drive mechanism, yet 6 months later I got the problem back. Very disappointed by Canon. And remind you Mv5 costed over $1400 new!!!

Posted on Apr 11, 2012

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