There's a little plastice lever type thing that hangs down above where the paper tray is inserted. When the paper tray pops up after being inserted, the paper moves this lever up. This is how the printer knows if there is paper or not. With the tray out, push the little white lever up and see if the "No Paper" message goes away. If it does go away, the lever/sensor is working OK, if not the lever sensor is bad. If that was not the problem, check that the paper tray is popping up after being inserted (look from the back of the device while you insert the tray). If it does not pop up, there is a little white plastic button type thingy on the side of the tray that releases the paper tray to pop up after you insert it into the printer. Make sure that is working correctly. If you flip the pritner upside down, you can see this little white plastic button type thing that should release the paper tray to pop up during the insertion process.
It could be a Paper Size issue or a Paper source issue, sometimes the document you are printing will have a different page set up. Try placing paper in the manual feeder or change the page set up of the document
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
check the tray one paper empty senor blow out with air is the paper acturator broken that the device that would lay on the paper when its out of paper the sensor will drop far enough to tell the printer tray one is out of paper miss feed are the rollers are dirty and or need to be replaced
On this machine, the feed rollers might be worn down.
Not seeing the machine and by the description. there can also be other possible problem areas, deep in the machine itself.
Does the paper feed partially out?
If it does not, are there paper black scuff marks where the rollers were trying to feed the paper.
Can you hear the solenoids feed the paper?
If the paper does feed and seems crooked, it is possible the paper tray springs need to be stretched out just a little to push the paper tray plate more on the feed rollers.
Make sure the tray is completely up in the latched position so the feed wheels will touch the paper stack itself.
If you have a two paper tray, make sure you tell the machine what size paper you have for each tray.
Run paper in each tray.
If this is the first time you have seen this error, do the following:
Power off the printer.
Remove all installed paper trays.
Make sure the paper is loaded correctly in each tray. If it is not, reload the paper into that tray.
Look up into the printer where the paper tray slides in and out. Check the feed (autocompensator) assembly for any damage.
If everything is fine, reinstall the tray and power on the printer.
Try printing a few print jobs.
If the error does not return, continue using the printer as before.
Keep an eye on it for the next few days. If the error does not
return, it may have been an isolated incident.
If the error returns just as soon as you power on the printer or
when you try to print again, you will need to find out which paper
tray/paper source is causing the problem.
If the printer has only the one integrated paper tray, the problem
will be with either the tray 1 pick arm/autocompensator assembly or the
printer's engine/system board.
If the printer has more than one paper tray installed, try printing
from each paper tray one at a time. The best way to do this is to have
all of the paper trays empty and then proceed as follows:
Put paper in tray 1 only.
Print from tray 1.
If tray 1 works fine, empty tray 1 and put paper in tray 2 and so on until you encounter the error message.
If you receive the error when printing from one particular tray, power off the printer to clear the error.
Power the printer back on.
Skip the faulty paper feed slot and move on to the next one (if
another one is present). If you can print from all but one of the paper
trays, this is the source of the problem.
If you have extra
paper trays/drawer units installed and the error occurs from only one
particular source, there are some things you can do as a temporary fix.
If the error is occurring from an OPTIONAL paper drawer/source,
power off the printer and remove the defective drawer from the printer.
You will then need to set up the printer to print from a different
tray. For information on removing an optional drawer, click here.
If the error is occurring from the integrated paper tray (tray 1)
AND you have optional paper trays installed, take all of the paper out
of tray 1 but leave tray 1 installed. Set up the printer to print from
one of the other paper tray sources (tray 2, tray 3, multi-purpose
And if your getting the same error then you need to get it serviced...
When that message is displayed, the printer thinks the output tray is full of paper and it won't print any more because there is no room left to spit pages out. If the output tray isn't full of paper, the sensor that detects paper there might just be dirty or dusty.
That sensor is a black sensor that should be located just at the point where the paper exits the machine, above where the paper comes out. Blow some compressed air on the sensor to try to clean it off and see if that clears your error message.