Question about JVC GR-D370 Mini DV Digital Camcorder

2 Answers

Jvc gr-d33u can record sound but no picture on screen or on playback. camrea says lens cap is on.

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  • 11 more comments 
  • Anonymous Nov 26, 2007

    I have the same exact problem!

  • Anonymous Dec 29, 2007

    the tele number listed stays busy

  • Anonymous Jan 03, 2008

    Camera says lens cap is on.

  • tone4u Jan 09, 2008

    no picture asks to remove lens cap when cap is already off

  • kidd123 Mar 19, 2008

    Jvc mini DV GR-D33U. i can't record anything and it says lens cap in on

  • montanachick May 30, 2008

    I can record sound, but no picture. Under the menu button I have selected reset camera and still nothing. I have called JVC customer service and they want me to just send in the camera.

    Linda in WA

  • ssumbrella Jun 02, 2008

    Have this same issue with me jvc gr-d33u. Went to jvc site to look for free fix and found nothing. Anyone got a link or more info?

  • Anonymous Jun 08, 2008

    only records sound.. says no lense cap

  • Debbie Willhoite Jun 16, 2008

    I have a gr-d33u camcorder and I am having the same problem as others. No picture says to take lens cap off and lens cap already off. Anyone have any answers?

  • Debbie Willhoite Jun 16, 2008

    I have a gr-d33u camcorder and their is sound but on picture and says to take lens cover off and its already off. Please advise. Suppose to be free fit it on web site but I can't locate it.

  • ncfd2530 Sep 07, 2008

    has sound but no picture says camera lens is on

  • prncess473 Sep 29, 2008

    Same problem here. New camera I've used 2 times and that's all.

  • Anonymous Apr 12, 2009

    I never got to use mine but my sister in-law borrowed ours and returned it to us and never mentioned any problems.But knowing her she probably thought she broke it and didn't say anything.Also she kept our charger.I need a cord now.

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  • 53 Answers

Apparently this same problem exists on many different models. I have a JVC grd72u. I called JVC @ 800-252-5722. I selected the "Corrective Action Program" prompt from the automated attendent. I spoke to a customer service rep. They are aware of the problem and are fixing it for free, but only until 12/31/07. I suggest you call ASAP and get your name in the computer. If the problem is something besides the CCD sensor, they will call you with the estimate to repair.

Posted on Dec 28, 2007

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Go to JVC's website...there is a free repair for this issue.

Posted on Oct 25, 2007

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