Question about Canon Office Equipment & Supplies
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Posted on Jan 02, 2017
I had the same problem with a Brother MFC-6490CW AIO printer. Here is how I resolved it:
Open the printers folder.
Right-click on the Brother printer and display the Properties page
Select the Ports tab.
In my system (Vista Premium), the selected port was a WSD port (whatever that means). Further down the list, there was a TCP/IP port that was obviously created by the Brother installation software. I selected the Brother-created TCP/IP port (which deselected the WSD port), applied the changes, and suddenly my printer was online. No idea what the difference between these two ports is, but I'll stick with the TCP/IP port until further notice.
Posted on Mar 02, 2009
Do you mean it says "offline" under the printer icon in your PC's printer dialog box?
Right click it , then select "use printer online".
Please let me know
Posted on Apr 04, 2009
If you want to make it online, than make sure it is on and connected to your computer, Once you are sure about this than
Go to control panel than Printers and Faxes
There You need to right click on printer and than Use printer online
IT will Put you printer back online.
Posted on Nov 10, 2009
Just check this. Go to the Printer and Faxes window in the Control Panel. (whether you are running XP, Vista or Windows 7...click Start, look for Control Panel then Printers and Faxes). Look for the printer icon for the Canon MX870. Right click the icon and you will get a little menu. If you see an option that reads: "Use Printer Online" select that. This is typically the problem. If you see an option that reads "Use Printer Offline"...don't do anything with this option and there is some other cause of your problem.
Posted on Nov 25, 2010
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