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How to clean cd - Computers & Internet

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  • Sheila Blyth
    Sheila Blyth Nov 23, 2013

    I have a software disc for print shop that has got scratched. Can this be fixed so that I can put the program back unto the computer?



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If the scratch is on the top, there's nothing you can do. If it's on the bottom you can try rubbing toothpaste on the scratch to polish it up a bit.

Posted on Jul 04, 2014


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Crystal, try a different known working CD, if it does not play and has before, purchase a CD player cleaner kit and run it through the cleaning process or disassemble and clean as per instructions in attached links. Retry CD after cleaning, hope it works for you.
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  • Check the disc you're using for scratches and dirt. If the disc is damaged it won't play properly, regardless of the CD player's ability to function. You can use a CD repair device like the "Disc Doctor" to repair the CD or purchase a new CD.

  • Clean the laser lens with a CD laser lens cleaning disc. CD laser lens cleaning discs can be purchased at most electronics retailers or online. Insert the laser lens cleaning disc and follow the instructions.

  • Insert a correctly-formatted, undamaged disc into your player. Listen to see if it begins to read the disc. If it continues to make no sound and gives you the same message, then the problem is probably that your disc is not spinning in the device.

  • Clean the lens while the DVD player is open. A dirty lens is most likely the cause of your no-disc error. The lens should be cleaned with isopropyl alcohol and a cotton swab.

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    Hello sir,

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