Question about Sony Cybershot DSCW350 Digital Camera

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When i turn on my camera it says Turn the power off and on again

I have a Sony Cyber shot 5.1 mega pixel camera, my son dropped it and now it says to power off and on again, and everythime i do that it just keeps saying the same thing

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  • dscbrink Dec 21, 2007

    mine shows "access" on the screen and then eventually goes to the "turn power off and back on again".

  • Anonymous Dec 26, 2007

    When i turn on my camera it says Turn the power off and on again. Everytime I do it, it says the same thing.

  • firewhispers Feb 06, 2008

    has anyone acalty got any anwers
    how to i fix it is says acess n have black screen everytime i put it on

  • Anonymous May 15, 2008

    Please describe the specifics of your problem below. We'll add
    your post as a comment to cpearrell's When i turn on my camera it says Turn the power off and on again problem, and notify you when a new solution is offered.

  • Emmalee80 Sep 14, 2008

    I have a Sony Cybershot DSC-W70 Digital Camera, and everytime I turn it on it says "turn off and on again", I can still look at all the photos and change the settings, but I cannot take photos!
    How do I fix this?

  • sdavidoff Nov 17, 2008

    mine goes from "access" and a black screen to "turn power off and on again" but it doenst work to turn off and on

  • Anonymous Dec 26, 2008

    i can see the pictures that are already on the camera but i can not take new ones. every time i try it goes to turn power off then on again

  • Alderman83 Jan 03, 2009

    same problem. camera turns on and says access right away then the lens goes in and out several times before saying "turn power off then on again." 

  • murlinoida Jan 10, 2009

    When I turn on my camera it says Turn the power off and on again and nothing comes on the screen.I can view the already stored pictures on the camera but cannot takes the new ones.My camera has never been dropped.It suddenly starts showing this message.What can I do now?

  • solenid11 Jan 10, 2009

    my camera also says turn power off and on again and it has a black screen.....help quick please

  • Anonymous Jan 11, 2009

    "Turn the power off and on again " thats what my camera keep saying, and it never fell...whats is the problem?

  • hollandchloe Jan 17, 2009

    I have a new Samsung NV4 and when i turn it on it tells me to turn it off and on again.

  • minuhhh Jan 31, 2009

    Mine does the same thing. I've never dropped it, but it keeps doing that!! ):

  • pv3208259 Feb 01, 2009

    my Sony Cyber-shot 7.2 say turn on and off. It works sometimes So does
    anyone know what to do. RDS?


  • pvre Apr 08, 2009

    I have the same problem with my Sony 7.2. One time I got it working for a while and thought I had fixed the problem. Maybe going to a camera repair shop might be a start. R.



  • armani1 Apr 16, 2009

    i dropped it and it tells me to power off with a black screen and i keep powering it off and it doesnt work it just tells me the same thing over and over again! :( i really wanna fix it but i dont know how!?

  • GEsparza4 May 07, 2009

    i have the same problem with my sony 5.0 and it won't take pictures. it keeps telling me to turn it off and on again... what do i do because i bought it from circuit city and they closed down?!!

  • Anonymous May 19, 2009

    turn on the camera it may let me take one shot but then it says turn camera off and on again.

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9 Answers

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Have the same problem, went to Sony Service Center but the price they ask for the repair is almost the price of a brand new digicam. I went back home extremely dissapointed.
Then I borrowed one contact cleaner (electronic spray cleaner) from a friend and tried spraying the the lens while it is drawing back and forth, kept it warm a for a while. At first, got scared when the lens totally jammed when i tried to turn it on, then i tried throwing it on the carpet floor (2 feet height) several times. And wallah it works...

Be extra careful when throwing and make sure that the LCD face is NOT the one hitting the floor to avoid damage on the LCD (Technique: throw it in a circular horizontal motion, like throwing a freezebee). The camera should be OFF when you throw it. Be extra careful not to spray excessive amount or it may give stain on the inner side of the LCD.

It seems that a tiny (dirt) particle has got inside its mechanism which cause the malfunction. I got this throwing thing advice from some of the user on the web which are having the same problem. Unfortunately, in my case we need a little help from a Contact Cleaner. This throwing things really work in this type of problem...

Posted on Feb 07, 2009

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Gave it a (gentle) wack with my hand while powering on...it worked!

Posted on Sep 12, 2009

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The same exact thing happened to me... I gently tapped the front of the camera just below the lens on a countertop while powering on. The lens was stuck closed. It opened right up and came on!!

Posted on Jul 06, 2009

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Banging it worked! I wish I had done that hours ago when I needed my camera!

Posted on Oct 18, 2009

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I was soooo excited that I wrote in the question box instead of the solution box. OMG it really works! Had this problem for a while and I thought it was the battery. Bought a new battery today went to the repair shop and they could not do anything at the moment as the battery had to be charged first. So I went home charged it myself and had the same problem. I searched on the internet for solution and to my surprise I see that many people had or have the same problem. I had nothing to loose so I dropped it sitting on the sofa. AND IT REALLY REALLY WORKS!!! THE PROBLEM IS GONE AND I CAN TAKE PICTURES AGAIN! THANKS GUYS!!! MANY MANY THANKS!! HAVE A GREAT HOLIDAY SEASON.

Posted on Dec 04, 2010

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I banged the camera with lens on upper side and it worked. Thanks for the solution.

Posted on Nov 12, 2009

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I had the same problem, I tried few solutions mentioned over here, but no luck. Then I removed the battery when the camera is on , so that the lens will be out and also I removed the memory card. Then I dropped the camera with lens facing downwards in a cushion bed for multiple times and it worked.

Posted on Oct 21, 2010

Same problem! I wacked the camera on my palm, and gently jiggled the lens as it was coming out and going back in. The same error message went away. I believe the (2 foot) drop got the lens mechanism bent or dirty.

Posted on Jul 31, 2008

My solution: never buy a sony digital camera again.

Posted on May 07, 2008

  • nagar_kushal Oct 15, 2010

    I had the same problem...I was so pissed that I sprayed some deodorant body spray on the lens and around it...then threw my camera on my bed....it bounced off my bed and fell on the floor with great impact. Worried, i switched it on and then it was back on!!! :P

  • MMRAJ Oct 21, 2010

    I had the same problem. tried almost all the solution provided here. finally I gently dropped the camera multiple times in cushion bed with lens facing downwards and it worked.
    Thanks to everyone

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4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

  • 848 Answers

SOURCE: camera was dropped, lens not moviny and can't take pictures anymore

the sensor might have got damaged while dropping ....so better take to service center to get it repaired ....

Posted on Aug 29, 2008

  • 74 Answers

SOURCE: When i turn on my camera it says Turn the power off and on again

turn it on
take hold of the end of the lense, then pull and twist gantly you may hear it click but dont force it then turn off and on again this may solve your problem

Posted on Nov 03, 2008

  • 1 Answer

SOURCE: I have a sony cyber-shot 1.3 mega pixels camera

Did you find the manual and disc you were looking for? I have them and might be able to help you buy making copies for you if you are interested. write me at [email protected] my name is barney I love that camera and use it everyday. I am finally looking to upgrade from 1.3 mp.... I paid $350.00 for that camera in 2001... can you believe what you can buy for $350.00 in cameras now??? I have had to buy 3 teenage daughters and their mom cameras in the mean time, I just got my 16 yr. old a Nikon 3000.... that stuff was expensive. Let me know about the manual, sincerely, ( I have kept it all these years for something , it must be for you.) I will help you if I can.

Posted on Jun 29, 2010

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turn it on
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