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Data read failure

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Posted on Jan 02, 2017

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SOURCE: Xerox 8550 hardware failure front panel data path failure 16.4

It sounds like the display panel has gone bad. Possibly the text is garbled or only half shows up??

If you contact Xerox and tell them, I believe they will send you a replacement display panel - even if your printer is no longer under warranty -- IF your printer has never been sent a replacement display.

I've had this happen on several of these printers - I believe they know there is an issue with the display panels, which is why they are sending replacements for free.

I find the easiest way to contact them is to go through the support section at xerox.com and search for that error, then hit contact us at the bottom of the page. It'll ask for your contact information as well as the serial number of your machine.

Posted on Jul 04, 2009

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SOURCE: Data path failure 16.4 xerox 8500

This model of printer has a known fault with the LCD panel.

Contact xerox in your country, who will arrange to have a replacement front panel sent out to you to install - eeven though it is out of warranty and at no charge


Posted on Aug 06, 2009

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Contact xerox in your country, who will arrange to have a replacement front panel sent out to you to install - eeven though it is out of warranty and at no charge


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