Question about HP Envy DV6-7229WM AMD A10-4600M X4 2.3G8GB 750GB DVD/-RW 15.6 W

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Fingerprint reader stopped working after I did a microsoft update 11/15/2013. I uninstalled software and device driver, downloaded and reinstalled device driver and software, but can't get it to read my fingerprint. The blinking light won't even come on anymore. Running windows 8.1 (64 bit) on an HP ENVY dv6-7229wm Notebook PC

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  • Kevin Rosa Nov 21, 2013

    it's working now. I went into Device Manager, Biometric Devices, uninstalled the Validity driver, went to HP.com, found and downloaded and installed a file named sp58900, reboot (I may have rebooted after uninstalling driver and before downloading new driver, can't remember). Anyway... I kept working on it and it finally worked

  • Kevin Rosa Nov 21, 2013

    I did not uninstall or reinstall HP Simple Pass software when I fixed this. However, I had uninstalled and reinstalled HP Simple Pass a few days ago in my attempts to fix it.

  • Kevin Rosa Nov 21, 2013

    oh, maybe this is important too. after reboot I swiped my finger over the sensor (because it was still not blinking and I was just trying something new) and it loaded Simple Pass, asked me to swipe my finger, it actually read my swipes, the program loaded and all of my webcards were still availabe. really weird because I had uninstalled the program

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Hi download the app easy driver and install on your laptop, run the application connected to the internet, it will automatically urge the correct drive

Posted on Nov 21, 2013

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SOURCE: computer can't find device CODE 41

THIS WOULD DEFINETELY SOLVE YOUR ISSUE

1. Click on START button, the click on RUN
2. Enter REGEDIT and press enter
3. When REGEDIT starts, open up the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}
4. After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.

Then close REGEDIT, shutdown & restart your PC

Posted on Feb 05, 2009

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Microsoft fingerprint reader and windows 7


Users installing windows 7 on their pcs may have experienced a problem: it seems microsoft fingerprint reader is not compatible with windows 7 so and has been discontinued by microsoft. That means, no driver update. You can go on using your fingerprint reader simply clicking the link below and following the instructions. I used that trick several times and it always worked. <br /><br /><a href="http://www.blogfeld.com/2009/10/microsoft-fingerprint-reader-windows-7.html">http://www.blogfeld.com/2009/10/microsoft-fingerprint-reader-windows-7.html</a>

on Mar 20, 2011 | Microsoft Fingerprint Reader

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Driver cannot detect this device


Hi,

Does the computer detect the fingerprint reader at all? If it shows up in 'device manager' with a yellow exclamation mark then you have a driver issue. In this case try reinstalling your fingerprint reader driver software. If your device is not being detected at all, try reinstalling your usb drivers from within 'device manager' then plugging your fingerprint reader in once again. If this doesn't solve your problem, you will need to have the reader tested as it is most likely faulty.


Best wishes,
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May 03, 2011 | DigitalPersona UareU 4500 Fingerprint...

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Where do I get software and driver for my DigitalPersona U.are.U 4000 Fingerprint Sensor Fingerprint Reader


DigitalPersona u are U 4000 is obsolate never the less (not supported any longer), you can still use it.
1. Uninstall the former one that you installed then Download the new driver at http://www.digitalpersona.com/support/downloads/software-updates/reader-driver-dp0002003/
2. While installing supply 16digit number where you are being asked. e.g. type 08132829820 this will actually make your scanner to work. It will sensor the scanner. You will see the light blue blinking or red light blinking while you are scanning.

3. If you happen to be in Nigeria, you have to get a license before you can use it on jamb website.

I hope this work, if not contact me on 08132829820

I will love to help. If my solution work for you don't forget to send me mail. I will love to have a testimony.

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Dec 27, 2010 | DigitalPersona U.are.U 4000 Fingerprint...

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My fingerprint reader is not detecting any fingerprints(it is not even responding to it) after installing the updates.


Use the driver cd which came along with your laptop / fingerprint device( if purchased seperatly) and reinstall all the drivers and software related to your finger print scanner. this should fix all the driver conflict and problems to to corrupt files.
i hope this is helpful to you
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To install DP4.11 first uninstall all previous versions on your system and turn off authentec and biometric services in Windows Services so you can then delete the digital persona folder in Program Files (assuming dpagent was running) and uninstall fingerprint driver, then delete Fingerprint sensor folder in Program Files reboot and system will find and install fingerprint driver then double-click to execute and install DP4.11 setup program. (Note: all previous saved passwords for websites will still be listed in digital persona - you will not lose any passwords from your previous installation)

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ur a motha ****** itzz jst simplii obvious the damn computaa dnt like u u dnt deserve it y dnt u send it 2 me babezz =] MAA NAME IS KEAN N IM MIXED LIKE IN BLACK N WHITE MIXED AND MY GF IS TANIA BUT I LIKE U

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Hi,

Let me elaborate on what the other two were telling you. First, your fingerprint reader is a scanner, if it is showing up as a scanner then you have the device installed. Second it may not have the right driver installed so that the biometric software doesn't realize it's the right device.

First you need to install the driver from the backup you made for the fingerprint scanner. If it doen't work or is not on the backup then you neew to go to www.acer.com pick your region, then get into the driver downloads for your model. You will need the full model # ex AS5730-54857 off the bottom of the laptop to get into the downloads. Once you're in download the newest update for the finger print scanner.

Once you have that installed it should show up properly in the device manager and the biometric software should recognize it. It is always important to install the drivers before the software for these devices as otherwise they will not work. The software installer needs to see the proper device at the time it installs, so if the biometric software is currently installed, remove it then proceed with installing/updating the driver.

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I found this on another site and it worked for me!

"Ihad the same thing happen, and determined that you have to go back toan earlier version of the Authentec driver to make it work. I tried 4versions and the only one that works with DigitalPersona is 7.9.0.4,dated 2007-08-28. You can find it on the HP Website. It appears to beavailable in a number of Softpaqs, such as sp37815.exe, sp37812.exe andsp37920.exe. Maybe these different versions are meant for differentmodels, but they appear to be the same driver. There is a brand newdriver available from Windows Update, but it doesn't work. I hope thisworks for you.

To fix this issue go to device manager, then under personal identification devices, right click on the authentec fingerprint reader.

click on the driver tab, and click the roll back driver button...should fix the problem for you...I also tried EVERYTHING you guys mention but to no avail....this works!!!

Cody"


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