Question about HP 15.6" Compaq Presario CQ58-A10NR Laptop PC with AMD E1-1200
I pluged it in it shows amber light where its connected to the power lead, and when I puch the on button it lights up for a couple of second and it goes out, but the screen stays black, you cant hear the fan starting, neither can open the cd-room. So it looks like its frozen compatley. But its brand ne, been used before a couple of time. What might be its problem, and what can i do about it to start it up again
Posted by Anonymous on
This pc sold from 2012 to 2014 and is NOT NEW, at all.
sold with W7 and W8, only, new all have w10,
And HP does support still. (my guess till 2024)
no operating system stated by you btw.
ok,, I do the dead only.
wow a real service tag model stated. super good that.
can I assume the screen never ever show even 1 line of text?
ill assume that is true, and respond, i cant see your screens. so..
how to fix a LT , that is I presume DEAD .? black screen
simple steps on all DEAD LT
The power pack is bad if the PC will not run with AC only. battery out.
the pack can be bad. AC line pack its like $15 , vastly less than the typ. $300 shop labor charge alone..
your support page is below!
Posted on Jul 27, 2017
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Your symptoms sound like a known issue with the dv6000 series of HP laptops. Rather than go into a lot of detail here, let me just refer you to the HP web page about the problem. If it fits your situation, call HP at the special number shown on the page. They've been replacing motherboards even for units more than a year old. My son just got his back yesterday, and so far so good. I hope this helps.
Posted on Dec 26, 2008
These machines have a terrible overheating problem! You will have to clean the fan opening and, put sylicon grease on the heat pipe and, heatsink that covers the cpu
Posted on Apr 21, 2009
THIS IS A LONG REPLY POST BE WARNED : HOWEVER IS LIKELY HELPFUL TO OTHERS WITH INTERMITTENT LCD / PORT ISSUES. MY STORY,... Hi all. Ok, i'm gonna chime in here on this. I have the HP DV9205us and i've returned my unit a total of three times. Ultimately I was told (under warranty for 24 ms) that it will likely need to be repaired due to same intermittent display and other intermittent issues with most ports. I had three different people 'working' on it. Uh-huh. They advised it would likely need to be replaced. I sent it in. Two weeks later I got my same laptop back. The billing sheet was $0.00 however, it stated they replaced the MB, HD, memory and LCD. The first repair was exactly what you're commenting on for intermittent ports and most notably display failure at times. I, again went through phone troubleshooting with them. Had to send it in a second time for same issue. They then told me they had to replace the MB and memory this second time. It worked for awhile. Within a few weeks (maybe five) the same issue happened. However, accompanying the intermittent issues was a serious heat problem. My unit was running VERY hot. In fact one of the ports actually melted the plastic side face. They asked me to send it back a third time and the billing sheet went down the list of everything replaced. MB, HD, memory, LCD and this time replaced the power supply. Hmmm,... I though to myself. My unit overheated to the point of smoking and melting. They've now replaced everything at least twice or more. Now they have basically given me a whole different laptop with piecing it together and now my case is melted. I contacted them and they advised that it was 'cosmetic' and not covered by my extended warranty. I wasn't pleased to say the least being that they pieced together my supposedly new laptop over the course of hit and miss at my expense of course (time without laptop). I told them I took the extended warranty for almost $300 extra dollars and was told it was covered for EVERYTHING except intentional damage. i even bought the high joules-rated power compressor, blank media, screen wipes, plate cooler, etc. It didn't matter, he didn't relent. I was keeping this laptop. He stood his ground. Whatever my case may be it's not going to be as agreed. So, I moved on to the second question. Why was my power supply replaced the third time and not the first time? He began to state it was customary to troubleshoot in a chain method until it's resolved. I then posed to him, why they sent me a differnt power supply this time. Different model than I was sold. He stated it was the same model. I told him I recorded everything for my insurance and it includes serial / model numbers. He read to me what the model of the PS should be and asked me if that's what I have. Of course i've got that one now. Why was I sold a defective PS in the first place. To me, it's very clear that my problems were resolved not by replacing everything in the pc. But by starting at the most common sense place. The power distribution from the wall pack or the MB. Nothing more. To me it was overkill to replace EVERYTHING multiple times. It told me HP didn't know what they were doing. It was a clear sign of that.
As of this date, I have had a functioning laptop without intermittent problems. No longer overheating and still am reminded by the scars on my melted case. Cosmetic? Umm,... I think that's why they spend millions marketing colors and flashy things. The look is what brings customers to see what the laptop offers. I actually researched HP and am a Sony guy typically. I bought my wife the Sony and I bought my HP. I waited two years to make the decision. I not only took the leap, I also took their full coverage option. I feel taking a laptop without the + warranty isn't smart investment. It depends on how mobile you'll be. Many people are business, as am I. Downtime is critical. Needless to say, I got no appology from HP. Meanwhile, my wife has yet to even reformat her HD again. With a year plus in my pocket, i've had to personally reimage four times trying to troubleshoot with them on the phone. Also, the two or three HD's they put in.
The long and short of it. HP took me for a ride. I sat patiently. I did everything they asked. I went without. I payed additional. In the end, I have a port module melted that reminds me every day that HP will not be welcomed anymore. I am sorry to kick them to the curb, but going off of how I was treated and the idiocracies they subjected me to in troubleshooting, i'd venture to guess many of you feel the same way. I'm sure mine is a little more labor intensive. I just want you to know your complaints didn't fall on deaf ears. HP abandoned the 9205 and I haven't found quite the same problems with the newer models. Aside from my treatment, I love the look and feel of HP. I have fourteen Sony products in my home entertainment system. Guess where my first look will be in the future of laptops? I shouldn't have strayed. My wife is plenty happy and i'm jealous.
Maybe the PS issue is related. Maybe ohm and test it for output. Most techie nerds you know can do this for you. Look for intermittent power delivery. HP never acknowledged the problem in writing. I couldn't even get them to acknowledge my question on the phone. It was the slippery-trickery on the phone. So, i'm passing it on. When I troubleshoot such problems in the future. I'll start at the most obvious. However, I have no problems with any Sony products nor my wife's (Sony) laptop. So, I don't figure on having it happen ever again. This is likely helpful to a variety of laptop owners with intermittent LCD / Port issues. Glad to help.
Thanks for allowing me to vent. I think I feel better. No wait,... may be the whiskey.
Posted on May 14, 2009
I'm sorry to say this sounds like a system board failure. On my HP DV200t, a very similiar issue occured, eventually only the led where you plug in the power cord would turn blue. I replaced the system board and all the issues went away.
Hope this helps, and I am sorry to be the bearer of bad news.
Posted on Aug 31, 2009
Tips for a great answer:
Jun 20, 2012 | Televison & Video
Nov 24, 2011 | Acer Computers & Internet
May 12, 2011 | Computers & Internet
Aug 10, 2010 | Computers & Internet
Oct 15, 2009 | Dell Inspiron 6000 Notebook
Aug 19, 2009 | X2Gen MW22U Monitor
Sep 29, 2008 | Microsoft Xbox 360 Console
24 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: