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we don't sell anything
there is something stuck in the blades
in the middle of the cutters there is a small plastic lever that is the micro switch for the forward action . paper is stuck and that lever is now not operating the microswitch to drive the cutter motor
either that or the lever has broken off, again not activating the micro switch
If you want repairs or warranty , contact the manufacturer direct by phone
Ok place the small metal cutter on top of the large metal comb, place the white plastic piece into the top of the cutter with the protruding bit at the back, place the metal bracket with 4 holes on top first locating the front into the white plastic slot, then place the last metal bracket on top with the raised part to the front, then simply hold it all together and put the screws in form the back!
I just had mine apart yesterday to clean the paper sensor and remove some paper that fed the wrong way. First unplug the unit. Tools needed Philips screw driver and needle nose. Remove the paper bin and put the shredder on its back then remove 4 screws that hold the base cabinet to the top.Once you have the top off put the top upside down on the floor / table. There are 6 screws that hold the top together. Be careful of the wires for the bin full and bin in place sensors that connect between the bottom and top half's. You can gently lift the bottom up and swing it away to access the cutters. From here you should be able to clean most of the paper. The cutter assembly isn't screwed in but has some wires that will have to be removed if you need to remove the cutter assembly. Also there is lots of grease on the cutter assembly so be careful of where you touch.
Some shredders aren't designed to shred anything more than paper. Credit cards, staples, paper clips and the like could have jammed it up. Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here: http://hubpages.com/hub/Paper-Shredder-Oil
If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here: http://hubpages.com/hub/Best-Paper-Shredders
It is a tedicous process but it can be done. Disassemble the unit (remove the gear cover). remove the cutters and use an end plastic and place it where it is most needed, usually somewhere in the center of the cutters. Make sure the cutters are oriented in the same direction so as not to jam the paper. Reassemble in reverse order. Make a diagram of the preassembly and use it to reassemble the unit. Take your time. Perhaps you could request a replacement plastic. I just used a plastic washer on the ends. I do remove shredded paper once in a while but that is just preventive maintainance. Hope this helps.
First unplug shredder. You can remove the top and start removing paper. It can be quite time consuming. I can't remember if this model uses plastic paper strippers or not. If it does, they may have broken when the shredder jammed. They strip the paper from the cutters.
When these printer had a jam whatever is stuck in it is usually found deep down in the paper feeder where u can't visibly see it, to be certain nothing is stuck in there you'll need to take it apart, its not difficult as it contain just a few major components but be careful how you take it apart. You'll to take off the two side covers the scanner unit and the top cover then just a take flat screw and slightly raise the white plastic paper guide and see if its anything there.
I hate to admit my wife was right: "Don't get it. It's too cheap. You get what you pay for!" Gaads, I hate to admit this THIS time, she might have been right! I am going back to play with it to see if I can figure it out! There's gotta be a way to clean it! Otherwise, it is just a salmonella breeding laboratory!
Oh-oh! I just found it - (after I cut one of my fingers on the cutters looking for access!) Here is the answer:
1. Do NOT turn the basket/cutter part. Just because there is a knurl on the cutter basket doesn't mean we put our hands on it -- yet! 2. Turn the entire TOP in which the cutters nest approximately 60-90 degrees CLOCKWISE. 3. Lift the entire plastic assembly straight up. 4. The cutter basket will now separate from the plastic top.
Good luck -- and don't cut yourself, unless the taste of your own blood excites you!