Question about Garmin Nuvi 660 GPS Receiver

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Locating Satelitte The GPS says locating Satellites but never located any. It also thinks I am in Kansas when I am in Maine.

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  • Anonymous Nov 03, 2007

    I have a Garmin Nuvi 350 with a similar problem. The GPS cannot acquire a satellite position, in part because it doesn't show any satellite signals. The unit has worked well unitl three days ago. Now, it is problematic. Eighty percent of the time, it can't acquire a signal. Then, when it does get one, it loses the signal during the route. Does it need to go back to the factory, or is there a setting I can adjust?

  • Anonymous Nov 20, 2007

    I have the exact same problem, just started a couple days ago. If I were into the conspiracies, I would say something is up with the satellites.

  • Anonymous Nov 22, 2007

    I also have the same problem with the worked great for the first 8 months and now can't find the damn satellite. Shouldn't do this for $1,000 cost.

  • Shars Dec 04, 2007

    Having same problem with my Nuvi 660. Have tried turning off and on, have tried resetting, have tried downloading softward and a master re-set at website. Just spoke with Customer Service which said they just posted a specific software update relating to accessing satellites and that I should try downloading that (they're sending me an e-mail with the link and all instructions) and if that fails, they will have me ship it in and repair or replace it as I'm still under warranty.

  • Juliakays Dec 07, 2007

    We've been having a problem acquiring satellites for about a month also. I just got off the phone with customer service and they want me to send the unit in for an exchange. I'd rather do the download but they didn't mention it as an option. I'm actually pretty disappointed right now.

  • Anonymous Dec 10, 2007

    I have a Garmin 660 with the similar problem. The only way it will acquire satellites is to connect an external antenna. I'm suspecting my problem is a connection in the hinge of the antenna. I am in the process of mailing my unit back to the factory.

  • solostoran Dec 25, 2007

    I upgraded my 660 from 4.10 to 4.20 and immediately lost the ability to locate any staellites. I'm going to try and "downgrade" to 4.10 to see if that clears the problem.

  • solostoran Dec 25, 2007

    Downgrading to 4.10 didn't work. Will leave it in "open space" (the attic/loft) and leave it acquiring overnight to see if it picks up. :(

  • Anonymous Dec 29, 2007

    Map is saying we are in Geelong Victoria when we are the opposite side of Victoria in Barmah

  • Jamie Schrimpf
    Jamie Schrimpf Dec 30, 2007

    after months of flawless use of my 660 here in so. calif I have just run into the "can't acquire satellites" problem. It has nothing to do with geography or obstructions. I have done the factory re-set several times and briefly got signal back but lost it again. Seems to be a hardware problem which in light of the others I read with similar problem is disappointing for such an expensive unit in such a short time after purchase. Will now have to go through the pain the neck return to factory and replace/repair process that puts me without unit for some extended period of time I suppose. Will call the company again Monday. ps...called Friday 5 times with 1/2 hr waits and could not wait long enough until 5th call at the end of the day. Very nice customer service rep but said she would email the factory re-set and save "favorites" process to my computer but never did. I figured that out by internet research. Not happy!

  • Melpitas Feb 08, 2008

    My unit had no issues for almost a year till I upgraded the NA map, latest edition a month ago. It worked for a day but on the third day it started to fail receiving satellites. Garmin Product Support via email suggested full factory reset by pressing the right lower corner of the screen then power up. It did acquire satellites after 20 mins but now works intermittently losing satellite connection and fails for a looong time till the next reset. Sent all observations to Garmin via e-mail but to date have not received a response if I need to return the unit. Very disappointed...

    Mel pitas

  • alixki Feb 19, 2008

    i just bought the Garmin Nuvi 350 and upon start up it thinks that I'm in

    Kansas.  I entered my home address but it had no impact...still thinks
    that I'm in Kansas.

  • Anonymous Apr 06, 2008

    I have the same problem with a NUVI 660. When it works, it's a great little unit. Today I may have stumbled on something. It may be the bluetooth that is messing things up. At the very least, it appears to be the custom settings. Once you do the factory reset and load the latest version of the software, it is back to finding satellites in seconds instead of minutes. However, when I add my custom settings like turning on bluetooth to link it to my cellphone, turning off the voice, taking the map to the highest level display, turning off guidance prompts and such, it loses satellites again. I am working through the settings one by one, but I am down to the only thing I have left to turn on is the bluetooth. I'll let you know if that is the culprit - but if you are in a hurry, try disabling bluetooth and see if everything comes back to working correctly.

  • hollieheart Jun 30, 2008

    I returned my Garmin nuvi 650 because it kept losing the satellite connection. It worked fine for about three months, then it started having problems with acquiring the satellite, and finally it stopped working all together. I returned the unit to Costco and purchased a Garmin nuvi 680 and it also has trouble acquiring satellites. I'm going crazy!

  • flower0816 Jul 09, 2008

    I opende the brand new nuvi 660 and it always shows "locating satellite", when I touch "view map", it always shows in Kansas with a question marked car there. I stand up outside almost half an hour, but cannot acquire satellite. so disappointed.

  • va_g8er Nov 26, 2008

    I spoke with a live person in Automotive Support today, not helpful. Web search shows significant problems with the Nuvi units. I sent a purposeful email to them asking them to resolve the issue after numerous emails, they offered to fix it for 75.00US. I would have paid it and moved on, but they don't return calls and I am not emailing my Credit Card info to them. Going on vaction today, when I get back if they have not responded, I will sue them. I am a Virginia attorney and anyone who has this problem is welcome to join in. If they haven't acted, I will post contact informaton.

  • Anonymous Apr 20, 2009




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Try this and see if it fixes your problem....first disable bluetooth then follow these steps.

1. Power off the unit.

2. HOLD down the power button and you will see "Pre Boot Mode" appear on the lower part of the display. KEEP HOLDING the power button down and the display will flicker, do this until the pre boot mode message disappears. This seems to take a long time (60 seconds at least).

3. Once the pre boot mode message disappears release the power button and your device will perform some activites to recover from the above problem.

Posted on Jan 02, 2009

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I have to say, I have been searching the internet for a week now trying to find out what the heck to do for my boyfriend's Nuvi 350. We had the problem once before where it wouldn't acquire satellites, but downloading and updating did the trick (for a while). It's up to it old problems again, and I can't get it to work no matter what I try - and I've tried EVERYTHING I'm finding on the internet. We're sending it back to the factory!
The ony suggestion I have to all of you is: Get a Magellan! I've had the Magellen RoadMate 2200T for two years now, and NEVER have I had a single problem! The only thing better about the Nuvi (in my opinion) is that is has more POIs. Other than that.... it's just too much of a hassle. I love my Magellan, and I encourage you all to stop the frustration and get one! =)

Posted on Jun 29, 2008

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I just received my 660 about 2 weeks back and I was absolutely amazed at getting full bars of reception in my house as my previous purchase of the Nuvi 200w yielded not even one red bar!

A few days ago, I noticed that I could not get a signal at all at home and on the road, I could only get a signal after restoring the unit to factory default settings. I realized that I had recently installed Firmware 4.20 and this may be the issue.

After reading many of the posts on the net regarding people having similar issues, I downloaded firmware 4.10 and installed it on to my 660. Immediately, the unit was back to it's grand self! I got a full strength signal at home within 5 seconds of starting the unit!

While there is a lot out there on the issues with firmware 4.20, I am fully convinced of it now!!!!

BTW, here's where I downloaded the firmware from:
Locating Satelitte - icon_go_up.gif

Posted on Feb 06, 2008

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I have the nuvi 200W. And I am having trouble with satellite connections. I contacted Garmin regarding this issue and they seemed very surprised, however they replaced the unit stating that it was a receiver problem. I now have the new unit and I still have the same problem. Is this an issue with all the NUVI models

Scott C.

Posted on Dec 20, 2007

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I upgraded my Garmin Nüvi 670 from firmware 4.10 to 4.20 yesterday and experienced this problem. A work around appears to be to shut the aerial and then press the power button to start up the Nüvi in simulation mode. Once it has finished booting up then open the aerial and it will locate the satellites. Sounds like a firmware bug to me!

Posted on Dec 06, 2007

  • Andrew Reeves-Hall
    Andrew Reeves-Hall Dec 12, 2007

    A follow-up to my earlier solution. I can confirm that they are firmware bugs because a re-installation (downgrade) to 4.10 got rid of two problems first seen after upgrading to 4.20: never acquiring satellites if the Nüvi 670 was powered up with the antenna open/up; and the drawing of the map for the first time taking upwards of 3 minutes. Prior versions of firmware are found here:


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Make sure you have a clear, wide view of the sky - the GPS needs to have a direct view of at least 3-4 satellites to triangulate your location. If there are tall trees or buildings around it won't be able to.

Posted on Oct 19, 2007

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