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Verifone vx510 When i do a transaction it will say "MUST SETTLE TSYS" and when i try to do a settlement it says "COMM ERROR" and it wont send the money to the bank. Help?

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Posted on Jan 02, 2017

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SOURCE: COMM ERROR on Verifone 3750

This could be a number of things.
#1 do you have DSL internet service? If so do you have a DSL filter between the jack and your terminal?
#2 Do you have digital phone service? Vontage or Comcast will cause this problem . Especially upon batching out the terminal.
#3 Check the blind dial setting within the other setup option. This option is buried, so it will require a phone call to Merchant service Provider.

If none of these work, then it is time for a new service. Place a call the Heartland Payment Systems Credit Card Processing and change your card service provider. The only card service provider that has a merchant bill of rights and field service techs (for free).

Posted on Nov 28, 2008

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SOURCE: VeriFone Vx670 can't download shows error open

they have a 3 step process in setting up the hand held device I have included a link to the page http://www.dcrs.com/pics/db/document_library/000158.pdf one major priority is to have a secure wireless connection on site, not a shared one

Mel

Posted on Jul 16, 2010

  • 10 Answers

SOURCE: Our Verifone VX510 printed our

This problem could have multiple causes. It sounds like you are receiving a settlement error, which are specific to each merchant services provider. You will have to call the merchant services provider so that they can look up the error message on their end and tell you what is causing the error. For example, the error message that you would receive if you use First Data would be different than the message you would get if you used Bank of America. Your terminal will not let you run any more cards until you resolve the settlement error. This is to prevent you from continuing to run cards in a corrupted batch, or a duplicate batch.

Posted on Jul 29, 2011

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1 Answer

How do I change the auto settlement time on verifone vx 510


Press 6 then set up, enter password- alpha alpha 66831 enter (alpha key above 2 key) then it will display
phone
terminal
communications
Select Terminal using purple more key or the next key if one displays until you see auto settle time. Press Select- then on bottom of screen you can enter the time using HHMM- military time. if you want to close at 1100pm you would enter 2300 press exit and yes to save, red x until back at main screen. if your screen goes to a default screen that says comm serv and something else, choose the option that is not comm serv and this should take you to a home screen you are used to seeing.

Feb 27, 2015 | VeriFone VX510

2 Answers

What does must settle TSYS MEAN WONT TAKE CARD


This means that the batch file needs to be settled before more transactions can be made. Do a batch download and this should solve your problem. If you need more help call. Frank (775)338-6634

Sep 19, 2014 | VeriFone VX510

1 Answer

Feeds paper out on its own without doing a transaction, usually on a weekend


it is trying to settle the batch, even if you are not open during that time. the terminal is programmed to run a settlement report each day- so it tries to settle funds that may be in the terminal. if no funds are in the terminal it will look like it feeds the paper with no reason.

Feb 10, 2014 | VeriFone Retail Supplies

1 Answer

Need to set a VeriFone Vx510 to Dial Primary from the start.


Verifone programming is different between countries and even between versions. In New Zealand the setting for internet or dial comms is in UTILITY/COMM CHANNEL. It will have a setting for IP, or DIAL, or IP/DIAL if using both where it will try internet and then use the dial if the internet is down.

Jan 18, 2014 | VeriFone VX510

1 Answer

I need a VeriFone Vx510 to start with Dial Primary first.


Verifone programming is different between countries and even between versions. In New Zealand the setting for internet or dial comms is in UTILITY/COMM CHANNEL. It will have a setting for IP, or DIAL, or IP/DIAL if using both where it will try internet and then use the dial if the internet is down.

Jan 18, 2014 | VeriFone VX510

2 Answers

How can I turn off the print for settlement every night on a Verifone 510?


hit arrow down to "other set-up", select that, then keep hitting the next button until you get to auto-settle, hit edit, select off, hit exit, hit confirm changes, then press the cancel/clear key to exit set-up mode.

Jan 02, 2013 | VeriFone VX510

1 Answer

Our Verifone VX510 printed our detail report at closing last night, but the settlement failed multiple times. Now we are unable to use the machine to process a debit or credit card transaction because it...


This problem could have multiple causes. It sounds like you are receiving a settlement error, which are specific to each merchant services provider. You will have to call the merchant services provider so that they can look up the error message on their end and tell you what is causing the error. For example, the error message that you would receive if you use First Data would be different than the message you would get if you used Bank of America. Your terminal will not let you run any more cards until you resolve the settlement error. This is to prevent you from continuing to run cards in a corrupted batch, or a duplicate batch.

Jul 15, 2011 | VeriFone VX510

1 Answer

The amex card not read by machine. it shows on the screen:- settlement failed...


ANY card swiped when machine returns settlement failed error will probably return the same error. It's not the card - it's the batch stuck inside the machine. Whether manual batch or autobatch, sometimes the data IS actually transferred completely out of the machine but somehow the machine doesn't get that message from the backend server that settlement was completed *settlement failed* , there may have been some corrupted files, or maybe the settlement really did fail and is stuck and needs to be settled/batched out/transmitted to free up that terminal. Try simply settling that machine - press the down arrow (far left purple function key) ; press F2 Settlement and follow prompts.

Mar 29, 2011 | VeriFone VX510

1 Answer

Received an error message at close out RB00546E... Tech support tells me that my comuter operating system is too old to contract. Tell me to upgrade. Have a new computer coming Windows7. In the meantime,...


Would probably need the the entire error. The RB simply stands for Rejected Batch when you are trying to settle (I'm guessing with Vital/TSYS). the 00546 is the transaction number. This looks like a rather large batch. The transaction in question is the 544th transaction (the first two records to go over in the batch contain account information and your company information. So always subtract 2 from the number shown).

Without seeing the rest of the error, I can't say exactly what is wrong with the transaction. There should be a 3-4 digit number after the E in your response from the processor.

At any rate, depending on your version of PCCharge,there is a Batch Editor is included. It will be in (C:\Program Files\Active-Charge) for Payment Server or (C:\Program Files\PCCW) for Pro, and is named BatchUtility.exe. This will allow you to quickly view the batches and edit the transactions you need.

If Vital/TSYS is your only merchant account, then your batch will be named Visa1.xxx.Since it is now a rejected batch, it will be called Visa1.PCS (A regular batch should be Visa1.ENC for encrypted. Unless you are on a really old version). You should be able to open the Batch Utility, Open the bad batch by clicking find "Indeterminate" button, find the 544th transaction (if it's corrupt, you'll be able to find it rather quickly), and void it out. Keep in mind that this is not the same as voiding through the inteface, it is merely taking the transaction out of this particular batch, not voiding the transaction authorization. If it's a sale, you're authorization code will still be good (assuming it hasn't been over 30 days since you last settled). If it's a credit or void, there will not be an authorization number to worry about, and you can just dump the transaction altogether.

Make sure to take notes on the transaction so that you can run it as a post-auth (if it is a sale) after your batch is accepted. Once the offender is removed, you should be able to go back into PCC and settle as normal. You will get the message about "all indeterminate batches need to be closed first, blah blah blah", click "ok", check your totals and then attempt to process the settlement.

Good Luck and hope this helps.

Oct 16, 2009 | Go Software Inc. PCCharge Pro...

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