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I am not familiar with this Alcatel phone at all. It is my husbands phone. Anyway, he came in and said that his phone is only vibrating and nor ringing. Can someone please walk me through the steps to fix. Thanks.
Turn it off and then on. If no joy, turn off again, take battery out, put back in and turn on. Check your default ring (it could be set to "nothing," then volume won't help). Call your cell provider if they provide this model. They should know quickly what to do. If they don't solve it in 20 minutes, ask to "escalate the call." Don't be surprised if you get transferred (to someone smarter).
If there is a volume switch on your phone then while it is ringing (call the number from a cell or something) and as it is supposed to be ringing. Just hit the right arrow to turrn it up. Hope this helps. P.s. it has to be ringing when you are turning it up
Does it ring when you move it to a known ringing port? Is it programmed to ring (Terminals & Sets) Appear and Ring? Do you have Automatic Set Relocation turned on so the extension number stays with the phone?
There are a lot of features to check for ringing, including the volume of the set.