Question about Dyson DC24 Animal Bagless Upright Vacuum

1 Answer

Reset button dyson dc24

Can anyone help. My dyson dc24 animal doesn't have a reset button. I've read everywhere to press the red button in to reset it but my model doesn't seam to have this button. How do I reset

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Http://www.youtube.com/watch?v=akGLQ7UbctY

Posted on Nov 20, 2013

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SOURCE: Reset Button on my Dyson DC 25 Animal

What do you want to reset? Do you mean the motor has stopped working? There is no "reset button". The motor has an automatic cut-out, which will operate if the motor gets too hot and will reset itself when it cools. If the motor will not work when it's cool, then you have an electrical problem which will probably need professional attention.

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SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

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SOURCE: dyson dc17 animal

on the bottom plate are 3 spots, one in the center and one at each corner, that need a flat head screw driver to loosen. turn left to unlock, this will remove the plate so you can clear the debris from the brush.

Posted on Feb 01, 2009

Dysonteam
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SOURCE: I have the Dyson Ball DC24. I can't get the roller

Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dyson DC24 brush no spinning.

    Hi, it's Jack from Dyson.

    You may find it useful to try pressing the button in as far as it will go - this should resolve this issue for you.

    However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), and we can run through some checks with you over the phone.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 07, 2011

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    1 Answer

    Where is the clutch reset button on a Dyson 24 red ball?


    Hi Lee, it's Jack at Dyson.

    I've just replied to your other post. You should be able to reset the brush bar motor by following the steps shown in the video below. You may find it helps to press the red reset button with something like the eraser-end of a pencil. You should hear and feel a click as it engages:

    Make sure you recline your DC24 into the normal vacuuming position before you test the machine, as the brush bar will never rotate when the vacuum is standing upright.

    If you find you still need further help after giving this a try, you're welcome to contact our experts directly for some troubleshooting advice. If a repair or replacement part is needed, we can also confirm if this is covered under your Dyson warranty. Just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Dec 07, 2014 | Dyson Animal Vacuum Cleaner, Bagless,...

    1 Answer

    Brush won't budge , reset button useless


    Hi Joan, it's Jack at Dyson.

    I'm sorry to hear you haven't been able to reset your DC24. It's worth using something like the eraser-end of a pencil to press the reset button - you should feel a click when it's pressed correctly.
    The video I've attached shows how we recommend checking the machine for any issues before resetting it. Make sure the brush bar is free of any threads or hair, and the cleaner head is free of obstructions.

    If you do need further help after you've given this a try, please get in touch with the Dyson customer Helpline so one of our experts can take you through some further troubleshooting checks. If a repair or replacement part is needed, we can also confirm whether this is covered under the machine's 5-year guarantee.

    You can reach us by calling 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Sep 09, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My dyson dc24


    Hi there Shane, it's Jack at Dyson.

    DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

    It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


    The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


    If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


    Best wishes,


    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jul 30, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    DC41 ANIMAL



    Hi Ashley, it's Jack at Dyson.

    I'm sorry to hear you've had difficulty with your DC41 Animal's brush bar. Although I note you've already tried resetting it, I would encourage you to try again - please make sure that you've reclined the machine into the vacuuming position as the brush bar will never rotate when the machine is standing upright. Try pressing the silver brush control switch (next to the red on/off switch) twice while the machine is turned on and reclined.

    If you do need further help after trying this, please contact us directly so we can confirm if we're able to help under the terms of your DC41 Animal's 5-year warranty. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jul 21, 2013 | Dyson Dc 41 Ball

    1 Answer

    My Dyson dc24 even after reset the brush won't spin. Tried reset multpiple times and still did not work.


    Hi there, it's Jack at Dyson.

    I'm sorry to hear about this - when pressing the red reset button on the cleaner head, it can help to use the eraser-end of a pencil. You should feel a 'click' as you press it. You might also like to take a look at the video below, just to make sure you're following the correct reset procedure.

    The brush bar will never rotate when the machine's standing upright, so make sure you recline it into the vacuuming position before you test it.

    If this doesn't resolve the issue please contact us directly so we can help further. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Feb 24, 2013 | Dyson DC24 Animal Bagless Upright Vacuum

    1 Answer

    BEATER BAR IS NOT MOVING


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24 Animal. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

    Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.

    You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-animal/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Mar 30, 2012 | Dyson DC24 Animal Bagless Upright Vacuum

    1 Answer

    The carpet beater doesn't work and we have pressed the red button on the side aswell but still doesn't work any ideas ?


    Hi there,

    Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you should be able to reset the cleaner and get the brushbar running again. Although I note you've already pressed the reset button, I'd recommend using something like the blunt end of a pencil to depress the button, and making sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

    Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.

    Kind regards

    Jack
    Dyson Online Customer Support

    Aug 13, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My bristles have stopped rotating


    Hi there,

    Sorry to hear you're having a problem with your DC24. Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

    DC24 is equipped with a safety cutout feature which shuts off the brushbar if it becomes tangled in a rug fringe, etc. Resetting this is very simple: after checking the brushbar is free of threads, hair or other obstructions, turn the cleaner to face you. You will find the reset button in the red recess on the left-hand side of the cleaner head. Use the blunt end of a pencil or something similar to push the button in firmly until an audible 'click' is heard.

    You might find it helpful to refer to our online step-by-step guide to check you're doing everything correctly:

    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS


    If you've tried this and you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some checks over the phone and provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 23, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Brush not spinning / no blockage/ no belt problems


    Hi there,

    DC24 is fitted with a safety device which shuts off the brushbar if it accidentally becomes tangled with a rug fringe, etc. To reset this, stand the cleaner so it's facing you, and locate the red reset button in the recess on the left side of the cleaner head. Pressing this in firmly should reactivate the brushbar.

    You may find it helpful to run through these simple checks on the Support section of our website:

    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    Remember that the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the silver button next to the red on/off switch to turn it off.

    If you need any further assistance, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

    Jun 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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