Question about Quartet gbc Shredmaster 5550X Confetti-Cut Shredder

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Shredmaster 5550x teeth wont shred

When we turn the shredder on it will sense the paper, but the teeth do not turn. The teeth will turn if you use the manual buttons for forward and backwards, but they only move a quarter turn before freezing up.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

JayBlair
  • 328 Answers

SOURCE: My shredder stop shredding. has paper caught in itposted

You must have a stripped gear. Should be a number in op manual. Take the top cover off and look for the broken gear. Call them an order gear.

Posted on Aug 31, 2007

SOURCE: My shredder stop shredding. has paper caught in it

Shredder drive gear is probably shredded - hard part to find or replace usually. Could mean a new shredder;-(

Posted on Sep 08, 2007

  • 1 Answer

SOURCE: starts reversing automatically when beginning a new scan

screw it

Posted on Sep 25, 2007

CopierOne
  • 30 Answers

SOURCE: Shredder does not shut off

In my experience, there are three possible reasons for this problem. The first, and cheapest to fix is a scrap of paper lodged on the sensor that turns on the drive. You can take a flashlight and look down the throat of the shredder and see if there is any debris just above the cutting blades. MAKE SURE THAT THE UNIT IS UNPLUGGED! Take a small utinsel like a letter opener and remove the scrap from the throat of the shredder. There is also the possibility that there is dust on the sensor. This takes a bit more finesse. A small brush, like a skinny paint brush, like kids use for painting with water colors, will brush the dust off the sensor and it should work normally again. The other two reasons are going to require the services of a qualified technician, as either the sensor itself is bad or the control board that the sensor connects with are bad. It will cost you unless you are still covered by warranty. Let me know if this helps. Aloha, Bill Monroe

Posted on Sep 29, 2007

  • 3 Answers

SOURCE: How to fix a stuck shredder

get a pair of needle nose pliers and pull the jammed paper out. (you may need to figure out how to pop off the top cover to get better access to the blades)

Posted on May 27, 2009

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Though I only work with Fellowes shredders this sounds like a paper feed sensor issue. If your unit has a mechanical paper feed sensor you can try to jiggle it in and out to see if any paper may have become jammed behind switch. If the unit has an electronic sensor it may simply need to be cleaned with a Qtip dipped in rubbing alchohol.
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Shredder does not shut off


In my experience, there are three possible reasons for this problem. The first, and cheapest to fix is a scrap of paper lodged on the sensor that turns on the drive. You can take a flashlight and look down the throat of the shredder and see if there is any debris just above the cutting blades. MAKE SURE THAT THE UNIT IS UNPLUGGED! Take a small utinsel like a letter opener and remove the scrap from the throat of the shredder. There is also the possibility that there is dust on the sensor. This takes a bit more finesse. A small brush, like a skinny paint brush, like kids use for painting with water colors, will brush the dust off the sensor and it should work normally again. The other two reasons are going to require the services of a qualified technician, as either the sensor itself is bad or the control board that the sensor connects with are bad. It will cost you unless you are still covered by warranty. Let me know if this helps. Aloha, Bill Monroe

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1 Answer

My shredder keeps running and won't stop in on/auto mode


Does the shredder have the electronic eye to sense paper? Sometimes dust will collect on the sensor causing it to keep running.

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