Question about Saeco Vienna De Luxe Espresso Machine

2 Answers

Coffee beans will not grind

My wife thinks she may have spilled water in the coffee grinder. Now the grinder turns and the beans bounce around, but they are not being ground. No coffee grinds get created and dispensed and the machine times out. I have removed the hopper and vaccuumed the burr-grinder clean and still no change. what else can I do?

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers
Re: Coffee beans will not grind

If the grinder is blocked try changing the grinder setting up to the coarsest setting (I think it is numbered 16 on this model) and then vacuum or fill with beans and push them through. Be sure that any damp coffee has gone as you don't want the grinder blades to be left wet.

Never freeze or refrigerate your coffee beans as the condensation from doing this can also block your grinder. Also never use coffees that have been flavoured during the roasting process as they are often too sticky or oily and will block your grinder. These coffees should be ground using a grinder that can be easily pulled apart for cleaning...which is not the case in the Saeco automatic machines.

After you have finished clearing your grinder you will want to turn it back down to a finer setting ( a setting of 6 or 7 works well on this model) however you should only turn the grinder setting finer while the machine is actaully grinding. Otherwise you may find the coffee beans jam between the blades.

If you are unable to clear the blockage it might need to go to a technician.

Posted on Dec 09, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Saeco Expert
  • 223 Answers
Re: Coffee beans will not grind

Your machine will probably need service. The water will cause damage to the grinder burrs.  I can send you instruction on how to clean out the grinder on a Vienna if you provide me will your email address. You can email me at


You are not the first person to do this. These problems come in at least once a week.


Hope this helps.



Posted on Oct 12, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Coffee beans are not going into grinder.

Your grinder is probably blocked.
It may happen if your coffee is greasy or oily.

Try to empty the coffee bin and using your vacuum cleaner, removed has much as possible the grounded coffee around the grinder.

Also, from the inside, look where the coffee grind should drop from the grinder to the brewer unit and removed any grind that could block and prevent coffee to drop.

Jun 10, 2014 | Saeco Odea Giro Plus Coffee Maker

1 Answer

Trying to figure out which direction to turn the knob inside the coffee bean grinder to make my coffee weaker. Others have told me that the finer the grinds, the stronger the coffee. And the courser the...

You can run more water through the same grind you are using now or you can trun the big knob in the bean hopper to a larger #. That will make the grind coarser. You can turn the knob to a larger # anytime but to turn it to a smaller # it has to be grinding or you will damage the grinder. If you have 2 knobs in the bean hopper, you can turn the small knob down towards the -(minus) and reduce the amount of coffee in the brew unit.

Apr 17, 2011 | Saeco Vienna SuperAutomatica Coffee...

2 Answers

Jura E9 grinder spins but does not grind

I had a similar problem, and solved it by turning the grinder by hand against resistance. Apparently the grinder wasn't really turning during the cycle and needed to be cleared. If your beans are "hopping" this may be a different problem.

Aug 14, 2009 | Jura Capresso Impressa E9 Espresso Machine...

2 Answers

Hello. grinder won't grind

Sounds like you have a blockage in you grind passage. Try removing the brew group. Then inside the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. This will be above where the brew unit was. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the right side of the drop chute.
Once that is cleared go to the bean hopper. There are 2 knobs in the bean hopper. Turn the large knob to the largest number. You can turn the knob to a larger number any time but it has to be grinding to turn to a smaller number. Now replace everything and make your coffee. Once you have made your coffee you can turn the knob back to a number that was higher than the one you had it on, but only when the grinder is running.

Jul 24, 2009 | Gaggia Syncrony Espresso Machine

1 Answer

Brand New Incanto, Grinder Doesn't Work


If you look at the adjustment knob in the bean hopper, make sure it is in the middle i think it will be "8".
Make sure you not get any damp into the grinder.

Try to make 2-3 cup of coffee.

Let me know if i can help you more

Best regards

Nov 08, 2008 | Starbucks Saeco Italia Digital Barista...

2 Answers

Beans won't grind

Try cleaning out the grinder with the instruction for this link:

Polyglot, if you have done this already it sounds like there is something wrong with the grinder switch on your machine. You will have to get the machine serviced.

We service saeco espresso machines based out of New York.
Checkout our website for more information:


Your problem is not the same as Polyglot. Try cleaning out the grinder using the link above. It works 50% of the time. For some reason your machine is not grinding. Common reasons are water has been accidentally spilled in the bean hopper or the grinder just has a problem and needs to be addressed.

In the case where water spills into the bean hopper you may need to change the grinder burrs. (

Hope this helps.

Apr 02, 2008 | Saeco Royal Professional Espresso Machine

1 Answer

Coffee will no longer grind.


Aug 21, 2007 | Cuisinart DGB-600 Coffee Maker

1 Answer

Coffee Grinder not working

the grinder is most likely stripped and needs to be replaced:-{

Jul 23, 2006 | Saeco Caffe Charisma Espresso Machine

Not finding what you are looking for?
Saeco Vienna De Luxe Espresso Machine Logo

949 people viewed this question

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts

Ernest R
Ernest R

Level 3 Expert

1618 Answers

Mike Cairns
Mike Cairns

Level 3 Expert

3053 Answers

Ray Murphy

Level 2 Expert

67 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides