Question about Saeco Vienna De Luxe Espresso Machine

2 Answers

Coffee beans will not grind

My wife thinks she may have spilled water in the coffee grinder. Now the grinder turns and the beans bounce around, but they are not being ground. No coffee grinds get created and dispensed and the machine times out. I have removed the hopper and vaccuumed the burr-grinder clean and still no change. what else can I do?

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  • coffee hound Nov 27, 2007

    I have the same problem and am willing to do the cleaning. I can find the doser adjustment knob, but I'm not sure what the doser channel is. (I didn't spill water in my machine, but I have the same grinding problem. Perhaps it's the type of bean I used?)

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If the grinder is blocked try changing the grinder setting up to the coarsest setting (I think it is numbered 16 on this model) and then vacuum or fill with beans and push them through. Be sure that any damp coffee has gone as you don't want the grinder blades to be left wet.

Never freeze or refrigerate your coffee beans as the condensation from doing this can also block your grinder. Also never use coffees that have been flavoured during the roasting process as they are often too sticky or oily and will block your grinder. These coffees should be ground using a grinder that can be easily pulled apart for cleaning...which is not the case in the Saeco automatic machines.

After you have finished clearing your grinder you will want to turn it back down to a finer setting ( a setting of 6 or 7 works well on this model) however you should only turn the grinder setting finer while the machine is actaully grinding. Otherwise you may find the coffee beans jam between the blades.

If you are unable to clear the blockage it might need to go to a technician.

Posted on Dec 09, 2007

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Your machine will probably need service. The water will cause damage to the grinder burrs.  I can send you instruction on how to clean out the grinder on a Vienna if you provide me will your email address. You can email me at support@cerinicoffee.com.

 

You are not the first person to do this. These problems come in at least once a week.

 

Hope this helps.

 

Johnny

Posted on Oct 12, 2007

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If you hear its 'grinding' then that's good - problem is where is the ground coffee going or supposed to go??
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a. Pour all the beans out the top.
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HI
Sounds like you have a blockage in you grind passage. Try removing the brew group. Then inside the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. This will be above where the brew unit was. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the right side of the drop chute.
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Try cleaning out the grinder with the instruction for this link: http://www.cerinicoffee.com/Saeco_technical_documents.asp

Polyglot, if you have done this already it sounds like there is something wrong with the grinder switch on your machine. You will have to get the machine serviced.

We service saeco espresso machines based out of New York.
Checkout our website for more information: www.CeriniCoffee.com

Youngie,

Your problem is not the same as Polyglot. Try cleaning out the grinder using the link above. It works 50% of the time. For some reason your machine is not grinding. Common reasons are water has been accidentally spilled in the bean hopper or the grinder just has a problem and needs to be addressed.

In the case where water spills into the bean hopper you may need to change the grinder burrs. (http://cerinicoffee.com/Grinder_burrs_saeco_gaggia.asp)

Hope this helps.

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