Question about Computers & Internet
Forgetting your Yahoo! password or ID can happen to anyone, Yahoo! has established procedures for you to retrieve both without having to create a new account.
The password and ID retrieval process is a short and simple one, but you must follow it exactly. The forgotten password process does not give you the password you created when signing up for the account, it gives you a new one, which you can change later.
To recover your Yahoo! account password, click on the "Sign In" link from the Yahoo! homepage, which will take you to the "Sign in to Yahoo!" page.
Follow the "I can't access my account" link directly below the yellow "Sign In" button. Select the "I forgot my password" radio button on the next page and then click "Next."
Enter your Yahoo! ID and the code as it is shown and then click "Next."
From the following page, choose whether you want your password sent to the alternate email address or cellular phone number given when the account was created, and then click "Next."
An email is then sent to your alternate email address or cellular phone inviting you to reset your password.
From the Yahoo! homepage, follow the "Sign In" link located near the top of the page.
On the next page, click on the "I can't access my account" link directly below the yellow "Sign In" button.
On the next page, you must provide the alternate email address, birth date, country of residence and postal code given when the account was created.
When finished, click on the "Next" button and your ID will be emailed to your alternate email address.
Password Security Questions
If you do not have access to the alternate email address or cellphone number provided when the Yahoo! account was created, you must click the "I can't access any of the above" radio button on the "Please select an option to reset your password" page.
After clicking "Next," you must provide the answers to the security questions selected when the account was created before you are able to reset the account's password.
When All Else Fails
If the Yahoo! account password or ID retrieval methods don't work, you may want to create a new Yahoo! account.
This is done by following the "Sign Up" link at the top of the Yahoo! homepage, next to the "Sign In" link mentioned earlier.
If you choose to create a new account, be sure to remember the alternate email and cellular number you provide in case you find yourself in a similar situation down the road.
Posted on Nov 20, 2013
Go to this page
Select password and sign in
Select forgot password
Click on "password helper" or
Click on the envelope to get the Yahoo customer service phone number for your region.
Or click on the envelope to open an e-mail case. If you do not know your security question, in the space provided for them, write "unknown"
Posted on Mar 28, 2017
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Posted on Jan 02, 2017
Tips for a great answer:
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You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.
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