Hello Could you tell me how to get the infrared
Hello... I am sorry to hear you are having problems. I am unsure if you bought this as a package deal with the headphones or purchased the headphones separately. If you purchased them separately, they may not be compatable. Headphones come in different frequencies. The reason for this is if you had 2 different dvd players and 1 kid was watching Spongebob and the other kid was watching Hannah Montana, they would not interfere with each other as far as sound. Some dvd players will allow you to change the output frequency of the IR (infrared) transmitter built into the dvd player. This feature would be in the menu section of your dvd player. Make sure the headphones are on properly, because if they are backwards, they may not read, because IR frequencies are "line of sight" meaning the receiver (headphones) has to see the transmitter (dvd player). You will see a tinted window that has 3 or 4 bulbs. That will be your transmitter. Make sure you have good batteries in the headphones and that you have them turned on. If you have power and have checked the IR frequency, and they were purchased aftermarket, then you may need a different set that receives the correct frequency. If this is a package deal and you have checked the batteries and they power up properly, you may have a bad IR transmitter inside the dvd player. With the info you provided I can only speculate at this point, but this gets you on a start. Let me know if I can help more! Good luck with your venture!!
20 year car audio/video installer
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