Question about Acomdata (HD250UE5-72) (HD250UE572) 250 GB Hard Drive

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External hard drive will not turn on

The blue LED light is always on, but the hard drive will not turn on when I activate the switch at the back. Of course the computer will not recognize the hard drive in 'my computer' because it's not on. To solve this problem and recover data what is the best route: 1. Use data recovery service 2. Buy new enclosure and move the hd to it 3. send in hard drive for repair 4. other suggestions. Thanks for any replies

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Re: External hard drive will not turn on

Try a new enclosure, the case is just that. A hard drive cannot actually repaired. You cant open it and fix it. It's either reliable and functioning or not. Purchase a new enclosure and test the old drive. Data recovery should be the last option..most places charge a down payment on a car, and most of the time ( in my 12 years ) its the cheap enclosure.

Keep me posted.

Posted on Oct 29, 2007

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Re: External hard drive will not turn on

REAL SOLUTION!!!: I had same problem with my 500GB drive. ACOMDATA, which is very rude when yo call them, but what do you do when they don't respond to their tech support e-mail request e-mails. WELL THE FIX: Believe it or not, the USB connector at the back of the drive accepts the connection when its upside down. Please check the connection and make sure it is connected correctly it, my drive is working now, but now it only connects at USB1.1 speed.
ACOMDATA lets the connector hook up backwards, maybe that fried the devices abiltiy to connect at full USB 2.0 speed? ACOMDATA BITES!!

Posted on Nov 18, 2007

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