Question about Sierra Overdrive Pro 3g/4g Mobile Hotspot For Virgin Mobile

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My hotspot has dropped service 6 times in the last 20 minutes...what do I do?

My virgin mobile hotspot, Overdrive Pro, has dropped service 6 times in the last 20 minutes. Everytime I have to restart the connection it's eating up my MB's, what do I need to do? I've already called their hotline and their directions aren't taking me to the website the recording is saying will pop up.

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Call them again and demand to talk to a service technician and get a talk through for the fix
you could always find a virgin shop and have them fix it there and get a refund for lost data time

Posted on Jan 03, 2018

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Posted on Jan 02, 2017

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May 27, 2013 | Computers & Internet

1 Answer

I am trying to connect to my virgin mobile internet via the virgin mobile flash drive, the netbook isn't even picking up that I have the flash drive plugged into the computer.


If this is a Sylvania Netbook running Win CE 6 it is possible that the operating system simply doesn't have a driver for Virgin Mobile cellphone.

The only way I have been able to connect to the internet is via Wifi or a LAN cable plugged into the back. I doubt you will get any other method to work.

Please note the Wifi can be via a Wifi access point on your cellphone, a portable, mobile hotspot that connects via a USB modem or any other functional Wifi access point.

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Everytime i attempt to go on Internet Explorer it Says "The Page cannot be Displayed". I Recently Ordered Services from Sprint Twice and each Time I find Myself Having Problems Gaining Access...


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3 Answers

Helio Ocean. Stopped sending pic messages. Tries, then pops up "Couldn't send message. Try again?" Repeatedly.


hi there,

I was having the same issue and here is what I learned:

I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com

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