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Magicjack problems knowdail tone

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I suggest going to the Magicjack support web page or calling technical support.

http://www.magicjack.com/plus-v05/customercare.html
or Call - Magicjack support number: 561-594-9925

Posted on Nov 26, 2013

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Has dail tone no calls out


Is your Magicjack plugged into the wall power thru a power module? Try plugging the magicjack directly into a USB port on your computer. If the magicjack work now, then you have a bad power module.
I had the same problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer make calls out, then it died completely. I plugged the MJ into a USB socket on my computer, and it then worked nomally.

Problem:
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.

Tech section:
I decided to trouble shoot the problem. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced that cap and it fixed the problem. Output voltage restored to 5V. These electrolytic capacitors do not fail suddenly, they gradually deteriorate. The output voltage of the Magicjack power module will drop gradually until it hits a critical level. The MJ will start to behave sporadically, then it will die completely.

Solution:
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Also, consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

dail-tone-no-calls-out-mbz13odsyguuiirp1214tyyc-2-0.jpg dail-tone-no-calls-out-mbz13odsyguuiirp1214tyyc-2-1.jpg

Dec 21, 2014 | magicJack pc to phone, free local & long...

1 Answer

My phone doesn't ring. The call goes directly to my computer and I don't know someone is calling.


This could be failure of the power adapter module.
Is your Magicjack plugged into the wall power thru a power adapter? Try bypassing the power adapter and plugging the magicjack directly into a USB port on your computer. If the magicjack work correctly now, then you have a bad power module.
I had a similar problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer make calls out, then it died completely.
I plugged the MJ into a USB socket on my computer, and it then worked normally.

Magicjack is aware of the problem and offers a replacement power adapter module. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".



Oct 01, 2014 | magicJack pc to phone, free local & long...

1 Answer

How can I fix my majicjack plus to work with anew service provider?


tab_l.gif Answer tab_r.gif If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
You need to check your new internet connection first.
Then sign into

You must check your new internet connection gets to magicjack.com


sign into VoIP Phone Service Internet Home Phone Service Providers magicJack

Jul 12, 2014 | magicjack.com

1 Answer

Magicjack problems


you need to renew your subscription.
See magicJack

Jul 10, 2014 | Computers & Internet

1 Answer

No fail tone my magic jack plus is not connected to a computer, it is going through my router which is plugged into my motem. I have disconnected the power from all devices and then restored power to each...


Without a computer:

1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit mjreg.com on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
Item I

Apr 17, 2014 | magicjack.com Computers & Internet

1 Answer

Magicjack problem


Check you have internet connection. insert the magicjack and see if it installs itself. It should then be able to give dialtone.

Dec 19, 2013 | magicjack.com

1 Answer

Magicjack problems


If there are no tone on your telephone line, Ask the telephone company to fix the problem..

Dec 07, 2013 | Computers & Internet

1 Answer

Magicjack problems


If the telephones work without MagicJack connected, you have your answer. BUT, the "no power at base" message means just that. Find out why and fix it. The loss of dial tone may be because the telephone system detected a problem and disconnected service until it is resolved.

Dec 03, 2013 | Computers & Internet

1 Answer

Magicjack problems


The basic MagicJack device must run thru your computer and must have the software installed and verified thru MagicJack's server via your internet browser. Not doing any of these things will result in no dialtone.
The MagicJack Plus device doesn't need to use a computer.

Oct 27, 2013 | Computers & Internet

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