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My brand new gateway ne71b series will turn on and boot up, but the screen remains black the entire time, never even bumped the laptop, but it's too late to exchange it. When i first got it, it was fine for about a month, then all of a sudden the screen will just stay black. Help please

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You can try a hard reboot.

Video on how to do that: https://youtu.be/ZLE8RPI20LU

Posted on Mar 22, 2016

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Try taking the battery out. Then with the computer plugged into the AC adapter turn the computer on.

There have been cases where bad batteries were causing odd electrical fluctuations that prevented the computer from working correctly.

If that doesn't work you can leave the batteries out, unplug the computer for a few minutes. Put the batteries back in, plug the AC adapter in and try starting the computer. Its not a full reset but it may help.

You could also try attaching your computer to a tv or another monitor

Posted on Nov 20, 2013

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SOURCE: Hp pavilion dv9000 wont boot,coloured lines appear no bootscreen

This is caused by burn out of the Nvidia graphics chip on the motherboard. You need a new motherboard. This is due to a design flaw (the subject of a class action against HP in the USA). I have had two motherboards fail on me in this way so far - do not expect any worthwhile support from the HP "support" people they are all in India and can hardly communicate outside of their simple repetative scripts. Its impossible to escape them - I tried communicating with head office but all you get is contact details back to the incomprehensible Indian call centre. I strongly recommend against ever purchasing from HP again.

Posted on May 27, 2009

heavyice
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SOURCE: Lenovo S10 Series Turns on But The Screen Stays Black?

Take out your battery and hold down the power button for 60secs... This will release any excess charge built up in the machine.Put the power back on but without the battery,just plug the adapter and if it turns on then you know what's wrong.You need a new battery.Make your laptop light.Make sure you don't have anything attached to the Laptop and then restart. It could also be your hardware [motherboard,graphics card,screen] problem,if you can,try tightening the screen connection from inside. If that also doesn't solve the problem then you need to go to the company service center.

Posted on Jul 17, 2009

  • 691 Answers

SOURCE: Gateway notebook goes BLACK when connecting new lcd tv to laptop

try setting the frequency down to 60hz and the resolution before you connect. then if it works you can set it up again with a setting the TV likes

Posted on Jan 08, 2010

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How do I replace Gateway NE71B Keyboard


go to utube they have lots of tutorials, log in and type your replace Gateway NE71B Keyboard

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How do i do a factory restore on a Gateway NE71B


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NE71b series gateway need to make a recovery disk


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Go to the link below, download the manual (pdf format) and follow the instructions on page 78 & ff
http://content.etilize.com/User-Manual/1025565822.pdf
Cheers

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Wifi is disabled


You might try reading this (from Gateway support)
http://gateway-us.custhelp.com/app/answers/detail/a_id/2513/kw/lan/session/L3RpbWUvMTM5NzY3MTUzMi9zaWQvWlc3czdZUmw%3D

This an article from this page
http://gateway-us.custhelp.com/app/answers/list/#s=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.
which offers several other similar articles for different models.


The manual for the NE71B is available for download from the Gateway website here (I think)
http://us.gateway.com/gw/en/US/content/drivers-downloads
(you may choose to start from the main page and choose your location > support > drivers & downloads > select my product from a list > notebooks > NE series > NE71B > choose O/S > Documents > Download User Manual (Windows 8). You may like to do this anyway if you do not have a manual anyway. The Networiking section starts on p44, wireless on/off on p.51, but its not very specific I'm afraid.).
You might try 'Contact Support', 'chat with a support agent' is usually best (typing in a new window)

16.April.2014.

Apr 16, 2014 | Computers & Internet

1 Answer

Need fuction key to turn on internet for gateway ne71b series


push function keyb and Wiffi keyb at the same time and this is all coment please !

Apr 11, 2014 | Computers & Internet

2 Answers

My Gateway NE71B series laptop will come on but will not boot up..


I am having same trouble just got tbos and it was wprking less then two hours ago now nothing .... its sickening i have tred unpuging power cord and taking out battery... how can i run a soulution when i have nothing.....

Apr 06, 2013 | Computers & Internet

2 Answers

I have a windows 8 gateway laptop(NE71B Series) and its seems as if my wifi switch is disable. Anyone with a bit of advice on how to resolve this problem would be very helpful.


Recently had a coworker bring me a Gateway NE71B laptop.
Complaint: No wireless even using a VZW 4GLTE hotspot.
Observations:
; All drivers and devices are functional with no errors or conflicts.
; Wireless adapter has power and is not in Airplane mode.
; No wireless networks are visible even though there are normally as many as 12 networks available within the area.
; Wired Ethernet adapter works without issues.
Solution:
Turns out the BIOS was v2.05. After updating the BIOS to v2.13, wireless connectivity is functional. All locally available wireless networks (SSIDs) are visible.

Notes of caution:
; A failed BIOS update will invalidate your warranty per Gateway chat support rep.
; Ensure you have a fully charged battery before updating the BIOS.
; Ensure your AC adapter is plugged in and functional prior to starting the BIOS updater.

Jan 22, 2013 | Computers & Internet

1 Answer

Gateway ne71b win 8 wireless won't turn on


Similar to another posted wireless issue found in a Gateway NE71B, I offer the same solution.

Check your BIOS version by entering the BIOS. As the Gateway logo appears after turning on the power, press either F1 or F2. You should get into the BIOS. Look for the current version. If the version is earlier than version 2.13, you will want to update the BIOS.

Source: I have a windows 8 gateway laptop(NE71B Series)

Dec 06, 2012 | Gateway Computers & Internet

1 Answer

Gateway mx6920 powers on sounds like its booting but screen is bl


It's most likely your motherboard. It's really common with the MX series.

I'd pull the hard drive and sell the laptop for parts on eBay "as-is".

It's NOT the power module.

Or you could always swap the motherboard but in my opinion it would be best to just invest the money into a new laptop instead of this one.

Best of luck!

May 11, 2009 | Gateway MX6920 Notebook

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