Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Vac brush not working on carpet - Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Hi Dawn, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC17. If the brush bar isn't rotating, it may just need to be reset - for guidance on doing this, please take a look at the video above.

The brush bar is engineered to shut off automatically if something jams it, so it's important to keep it clear of any threads or hair.

I'm confident this will resolve the issue, but if you would some like further assistance after you've given this a try, please give us a call on 1-866-693-9766 (US, or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Posted on Nov 20, 2013

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