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During a phone call, on many models the screen will turn off as nothing needs to be seen, and it saves power. The problem with the voice could be either your friend, or the person they are calling, moving away from the microphone whilst they are talking.
Please make sure that the person's camera is connected and activated. While your camera is active (per your being able to see yourself at the bottom of the screen), it is not getting the feed from the other person's camera. As a quick check, try asking if he/she also sees him/herself at the bottom of the screen.
Also, sometimes (and my wife does that!), the user will cover the camera (especially ones embedded in laptop screens) with a small piece of Post-It paper! I have seen that happen a lot!
I'm having the exact same problem. It just started happening suddenly. Been to Verizon...they've never seen it happen before. No help. I've tried everything. I can hear with a connected earbud. Haven't tried bluetooth yet. Tried *228 to update, no help. Wish I had an answer but I think it's going to be a new phone.
There is some problem with your phone mic only.please use your headset to check it.Connect your headset and answer phone with your headset.If the person don other side hear you then the problem is with the mic only.Please take the mobile to NOKIA CARE centre and they will repair the mic.
The yellow colour swiggly object which comes next to the battery bar is nothing unusual.It shows that your call is been connected with the person on other side.This symbol will not appear when the other person's phone is ringing,When the person picks up the phone this yellow colour symbol will apear.]
Dear friend, if other side does not have a cam or does not put the cam on mode for you then your not able to view them. Some time other side camera window will open in your Skype but you can't see the image. May be you seen black screen or green. It will happens for the few reason. 1. Slow internet connection, 2. wireless net connection, 3. if the other side camera open for other messenger , for exam Yahoo/msn & at the same time she/he sending you a cam viewing invitation in Skype , that time you will see those screens. 4. After log in go in Privacy then Calls & then open video settings. Now you set the Automatically receive video from mode & try after that to use.
Yoiu can pop the display off and remove all the connectors to it. I have frequently seen poor connections on that product cause that problem.
You can look on Xerox.com for a local dealer service location. They would be much much cheaper.