Need to check the belt
Well any hoover belt fit any hoover shampooer
If its belt driven, the belt had dislodged or broken off completely. If gear driven, the gear teeth had broken, so the gears needs replacement. If you purchased less than a year ago, find the store receipt or look up the purchase history on your bank/ credit card invoice archive and if it shows the product name and model number, then that's sufficient proof of purchase. Some retail stores like Walmart can printout a duplicate receipt if you know the exact date, time of purchase, and which register processed the transaction. When you have proof of purchase receipt, contact the manufacturer for address to return product to file 1-year warranty claim.
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