Question about Brother IntelliFax-2820 Laser Fax
Just recently our faxes and copies have a line down both sides of the page that wipes out anything in that area. Looks like anything in that area was whited out. What could this be? Toner was just replaced.
Clean the scanner, which is the .5 inch thick piece of glass that the ppr runs over as is is scanned
Posted on Nov 23, 2013
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Posted on Jan 02, 2017
I've seen this before. Since the printer portion is working fine that points to the scanner mechanism as the culprit. There are two things I have seen cause this. 1) If the line is a perfect rectangle all the way to the edge of the page then the light bar itself is dying and there isn't much you can do to save the unit. Send it in for warranty repair if you have the option. 2) If the line is more like a skid mark like you mentioned, then the paper that is being scanned is not pressing up fully against the light bar. Not enough light is bouncing off the page and the scanner can't read it well. This can also be caused by a roller not feeding correctly and then bunching up the paper a little bit. I would check the rollers for wear or something being off center. This can sometimes be caused if the machine has ran a high volume or thick paper. I would really think the cause would be one of these two since you are getting the marks at odd intervals, if the intervals were regular it could *possibly* be the drum but as I stated before, with the print function working right, I doubt it.
Posted on Aug 22, 2007
SOURCE: Vertical lines
1st print a report, can you see the lines? Then either the drum is faulty or the laser scanner is. If the lines are not present when printing a report, make a copy and see then if the lines appear. If so, the scanner is faulty. Try cleaning the glass with glass cleaner. However, blank lines mean that bits are missing from the scanner itself and the scanner will need to be replaced.
Posted on Feb 27, 2008
if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.
Posted on Jan 28, 2009
Lift the auto feeder cover and clean the narrow glass that the
originals are scanned across...sounds like you have some dirt there
-maybe correction fluid? That's the most common.
Please rate me :)
Posted on Jun 23, 2009
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