Question about Brother IntelliFax-2820 Laser Fax

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White lines on both faxes and copies

Just recently our faxes and copies have a line down both sides of the page that wipes out anything in that area. Looks like anything in that area was whited out. What could this be? Toner was just replaced.

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  • Contributor
  • 47 Answers

Clean the scanner, which is the .5 inch thick piece of glass that the ppr runs over as is is scanned

Posted on Nov 23, 2013

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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DJYar
  • 41 Answers

SOURCE: HORIZONTAL Lines on faxed/scanned pages.

I've seen this before. Since the printer portion is working fine that points to the scanner mechanism as the culprit. There are two things I have seen cause this. 1) If the line is a perfect rectangle all the way to the edge of the page then the light bar itself is dying and there isn't much you can do to save the unit. Send it in for warranty repair if you have the option. 2) If the line is more like a skid mark like you mentioned, then the paper that is being scanned is not pressing up fully against the light bar. Not enough light is bouncing off the page and the scanner can't read it well. This can also be caused by a roller not feeding correctly and then bunching up the paper a little bit. I would check the rollers for wear or something being off center. This can sometimes be caused if the machine has ran a high volume or thick paper. I would really think the cause would be one of these two since you are getting the marks at odd intervals, if the intervals were regular it could *possibly* be the drum but as I stated before, with the print function working right, I doubt it.

Posted on Aug 22, 2007

Logjam
  • 159 Answers

SOURCE: Vertical lines

1st print a report, can you see the lines? Then either the drum is faulty or the laser scanner is. If the lines are not present when printing a report, make a copy and see then if the lines appear. If so, the scanner is faulty. Try cleaning the glass with glass cleaner. However, blank lines mean that bits are missing from the scanner itself and the scanner will need to be replaced.

Posted on Feb 27, 2008

  • 320 Answers

SOURCE: brother FAX T74 problem sends black page, copies black page

hello it sounds like you need to have the scannetr replaced

Posted on Jan 17, 2009

  • 215 Answers

SOURCE: Black line about 1 1/2 inches wide down side of faxes or copies

if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.

hth,
razors

Posted on Jan 28, 2009

SOURCE: black line down one side of paper

Lift the auto feeder cover and clean the narrow glass that the originals are scanned across...sounds like you have some dirt there -maybe correction fluid? That's the most common.
Please rate me :)

Posted on Jun 23, 2009

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1 Answer

When I receive a fax, it prints out perfectly. When I make a copy or scan to fax/email, the page has multiple black lines running down the length of the page. I have recently replaced the drum and the...


As the fax receives and prints incoming faxes ok then the print engine is working ok. the fact that the problem arises when copying or scanning indicates the problem is with the scanner or software that controls the scanner.
First clean both scanner glasses and the white area (white reference) under the doc feeder. When you are happy all is clean, follow the following instructions:
Press menu, * 2864 within 3 seconds. the display will show "Maintenance"
now press 55. The scanner will initialise and go back to "Maintenance"
now press 99 and the machine will go back to the default screen showing date and time.
Now do a copy. if you still have the lines or its all black then you will need a new contact image sensor. If all is well then that was a good cheap repair.

May 26, 2011 | Brother MFC-7340 All-In-One Laser Printer

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I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.


Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

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1 Answer

I have lines in printed material


If a print result of faxing, copying or scanning has uneven print density, or when copies and scans you make have vertical black lines, cleaning the platen glass may solve the problem.
  1. Turn off the power and disconnect the power cord.

  2. Prepare two clean, soft, and lint-free cloths.

    Note:
    Do not use tissue paper or paper towels as they may damage the machine.


  3. Open the document cover.

  4. Wipe the platen glass (D), the inner side of the document cover (white area) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B) with a clean, soft, lint-free cloth moistened with water

    mp830_scanglass.gif

    (A) ADF Glass
    (B) ADF White Reference Area
    (C) Document Cover White Reference Area
    (D) Platen Glass

    Note: If you have trouble wiping dirt, use diluted mild detergent (for dish washing).
    Caution:
    * Never use volatile liquids such as thinners, benzene, or alcohol; these can damage the machine.
    * The d
    ocument cover white reference is easily damaged, so wipe it gently.
  5. Carefully wipe away moisture from each part with another soft, dry lint-free cloth. Do not leave any residue, especially on the platen glass.

  6. Close the document cover.

  7. Reconnect the power cord and power the machine back on.

Oct 26, 2010 | Canon MP830 All-In-One Printer

1 Answer

When I send a fax there is a white line down the center of the page. It does not do it when I make copies, How can I clean it or correct the problem.


Are you sure that there is no lines when you make copies?Because the scaner is used when you send faxes and when you copie, if sensor is bad or dirty lines would be wissible.
Clean it very well, with strong detergent, but in small amounts.Scratch the stains from corctour or similar...

Jun 14, 2010 | Canon FaxPhone L75 Plain Paper Laser

1 Answer

Blank line down left side of outgoing fax or feeder copy


The most common cause of blank (void) lines on a scanned document is from whiteout on the glass where the page is scanned when using the document feeder.
If there is a clear mylar sheet on the bottom of the document feeder, the whiteout may be there instead.

If there was dirt or a dark smudge on the glass (or mylar), it would show up as a black line, but whiteout is white, and shows up as a void (blank) line.

Mar 11, 2010 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

White lines while sending/copying


Everything seems to indicate a dirty 'corona wire'. This seems to be the most common cause of vertical white lines running the length of a page when copying/sending. Below is a link to the User's guide for your machine with instructions for cleaning the corona and other care when using your fax machine. Best of luck.
Greg
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_IntelliFax_2820_2920_MFC_7220_7225N_EN_1344.PDF

May 20, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Panasonic Panafax UF-885 - Heavy lined marks down side of paper


First print a report to see if the lines appear without using the scanner. If this is the case clean the charge wire. If you pin it down to the scanner, it is probably a poor solder joint on the cis unit. Take it out and run a hot soldering iron over all the joints on the reverse side of the cis.

Apr 15, 2008 | Panasonic Panafax UF-885 Plain Paper Laser...

1 Answer

Fax


its quite possible the area that scans the paper(s) you are sending is dirty.
If the machine is one of those phone/fax/scanner/copier jobs, simply open the top panel, and with a damp cloth, wipe the runners that feed the paper through from left to right or right to left (just make sure any dirt you're wiping goes off to one side)
its also possible that a paper (that white-out was used on) that has been recently faxed, left some white out on the feeders

Oct 26, 2007 | Office Equipment & Supplies

1 Answer

Color print lines


try to replace with colour catridge bye

Sep 24, 2007 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

12 Answers

Black lines printing down the right side of the page


We had the same problem on outgoing faxes or copies, but not on "Help" pages printed from the device, or on incoming faxes. That made us suspect first the scanning glass had dirt or white-out on it - but even after we cleaned the bits of dirt from it, we still had black lines. So next we suspected the scanner lamp. To test it, we started a copy and in the middle of its pulling a page through the ADF, we popped open the ADF a bit to see there was a section of the scanner lamp burned out when it lit up. It matched our black line perfectly.

At the suggestion of a FixYa member, we purchased a Brother CIS Unit, part #LE7949001 from Vance Baldwin Electronics and followed the advice of another FixYa member on replacing the CIS unit. We have a full light on the scanner lamp now, with no black stripes or lines on the outgoing faxes or copies. Thank you FixYa for this forum, and thank you to those who share their knowledge with the rest of us.

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