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Outside calls going directly to voicemail

One extension sends all incoming outside calls to voice mail, but intercom calls go through correctly

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How do we set up the phone system so that an outside caller can call our extension directly without having to go through reception/main unit?


There are a couple of ways. The easiest one is to use the Panasonic voice mail system which has an auto attendant built-in. It can be programmed to answer incoming calls, play a menu and let the caller dial extensions or ring the operator. If no one answers, it can take messages and provide the voice mail for the system. The TVA system has a LAN card that can send voice mail to email. It's optional in the TVA-50 and included in the 200.

Carl

Mar 14, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

We need to set up a voice mail for an extension that has not been used in years. When I press intercom 777 and enter extension it tells me to enter password which no one in the office knows anymore. When...


The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.

Sep 30, 2010 | Avaya Corded Phone avaparp18d

2 Answers

How do I send a call to internal voice mail?


Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.

Jun 29, 2010 | NorStar M7324 Telephone

1 Answer

CP100 Auto Attendant transfers direct to voicemail


The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Nov 10, 2009 | NorStar CallPilot 100 Voice Mail, 10 mail...

1 Answer

Ringer/ Voicemail Bounceback


Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding2.gif (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

Aug 11, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

Trying to program a touch for incoming calls that will go through my voice mail directly


This can be handled by the DND feature in your admin settings... Do not disturb will transfer your calls direct to voicemail without ringing the handset.

May 18, 2009 | Mitel 5212 IP Phone

1 Answer

Calls go straight to voicemail


Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.

Dec 11, 2008 | Toshiba DKT-2020 Corded Phone

1 Answer

Voice message, reprogramming extensions


How did you program the voicemail so a caller can not leave a voicemail to a particular extension? Line ownership? SO a call goes directly to a milbox?

How can you reprogram the voice message????? Which one, for a particular user or the main Auto attendant greeting????

You have to know the admin login to change a mailbox password.

For that, you need to know which voicemail system this is.
When you log in to check your mail, the lady says, "welcome to Partner......"

Please fill in the blanks.

Nov 18, 2008 | Avaya Lucent Partner 616 Phone

1 Answer

Program a button for Direct Voice Mail


press speaker 00
press the button you want to program
press *56
Press the speaker button.

Label your button

Nov 14, 2008 | Avaya 4412D Corded Phone

2 Answers

Voice Mail


if you can not transfer a call to voicemail, there isnt a mailbox made. If you transfer a call and it doesnt go to voicemail, then there isnt a mailbox OR it isnt assigned to the voicemail group.

To assign a phone to go to voicemail (if there is a mailbox made)
at extension 10 or 11
press feature 00
LEFT intercom
Left intercom
#310 (auto VMS cover)
group 7
enter extension number.
If it says 2 not assigned, press "1" so it says assigned.
Press feature 00 when done.

If it still does not work, you need to build a mailbox. Will need to know EXACTLY which voicemail it is in that case.

Jan 15, 2008 | Lucent PARTNER18 Corded Phone

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